Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanita Taylor

Meridian,MS

Summary

Dynamic and results-driven professional with extensive experience in customer support at Iqor. Proven problem-solving skills and adept at managing high call volumes while enhancing customer satisfaction. Skilled in data entry and effective communication, consistently achieving prompt resolutions and fostering trust with clients.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

15
15
years of professional experience

Work History

Call Center Representative

Iqor
Meridian, MS
04.2020 - Current
  • Managed inbound customer inquiries, providing effective solutions and support for various issues.
  • Documented customer interactions accurately in CRM system to ensure seamless follow-up and resolution.
  • Assisted team members with complex calls, enhancing overall service delivery and customer satisfaction.
  • Implemented process improvements to streamline call handling and reduce average response time.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Health Care Aide

Private Sitting
Meridian Ms
08.2016 - 11.2019
  • Assisted clients with daily living activities to promote independence and well-being.
  • Monitored vital signs and reported changes to healthcare professionals for timely intervention.
  • Maintained cleanliness and organization of patient environments to ensure safety and comfort.
  • Provided companionship and emotional support to enhance overall quality of life for clients.
  • Documented patient progress and communicated updates effectively with healthcare staff.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Kept accurate records of patients' care, condition, and progress.

DCW

Weems Mental Health
Meridian Ms
05.2011 - 08.2013
  • Managed inbound customer inquiries, providing effective solutions and support for various issues.
  • Documented customer interactions accurately in CRM system to ensure seamless follow-up and resolution.
  • Assisted team members with complex calls, enhancing overall service delivery and customer satisfaction.
  • Implemented process improvements to streamline call handling and reduce average response time.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

High School Diploma -

Meridian High School
Meridian Ms

Hair Stylist

Final Touch Beauty School
Meridian Ms

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Call center customer service

Resolving issues

Inbound phone calls

Communicating with clients

Customer communications

Call control

Answering questions

Product knowledge

Payment processing

Gathering information

Logging call information

Timeline

Call Center Representative

Iqor
04.2020 - Current

Health Care Aide

Private Sitting
08.2016 - 11.2019

DCW

Weems Mental Health
05.2011 - 08.2013

High School Diploma -

Meridian High School

Hair Stylist

Final Touch Beauty School
Shanita Taylor