Overview
Work History
Work Availability
Quote
Timeline
Summary
Education
Skills
CustomerServiceRepresentative
Shanita Williams

Shanita Williams

Muskegon,MI

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Muskegon Lake Express
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Environmental Cleaning

Trinity Mercy Health
03.2023 - 12.2023
  • Participated in ongoing training opportunities to stay current with best practices in environmental cleaning techniques.
  • Contributed to a decrease in hospital-acquired infections through diligent hand hygiene practices and environmental cleaning efforts.
  • Supported facility-wide initiatives aimed at reducing hospital-acquired infections through strict adherence to hand hygiene practices, environmental cleaning protocols, and isolation precautions when necessary.
  • Optimized environmental cleaning procedures, resulting in decreased transmission of pathogens within the facility.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Supported environmental sustainability efforts with eco-friendly cleaning practices where possible.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Upheld regulatory standards for environmental protection through diligent handling of hazardous wastes and adherence to disposal guidelines.
  • Finished projects by sealing paints or stains, polishing surfaces and cleaning work sites.
  • Championed the adoption of environmentally responsible practices in all aspects of petroleum engineering operations.
  • Continuously updated knowledge on best cleaning practices through participation in professional development opportunities.
  • Collaborated effectively with nursing staff to address specific environmental service needs for individual patients or units as needed.
  • Adhered to environmental regulations by properly disposing of waste materials from automotive cleaning processes.
  • Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
  • Supported sustainability goals by using eco-friendly cleaning products and methods.
  • Designed and implemented monitoring systems to track progress towards environmental objectives within the organization.
  • Improved overall cleanliness with the implementation of effective cleaning procedures and use of high-quality products.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Introduced environmentally friendly cleaning products into daily operations, catering to Eco-conscious consumers while limiting environmental impact from business activities.
  • Promoted environmental stewardship by properly disposing of waste generated during the transportation process according to regulatory guidelines.

Housekeeping

Lake's Masters Cleaning
06.2017 - 11.2019
  • Cleaning bathrooms and kitchens, changing linens, mopped and vacuumed floors
  • Aided in maintaining a clean, clutter-free dock area through regular organization and housekeeping efforts.
  • Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
  • Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
  • Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
  • Collaborated with housekeeping staff to ensure timely room turnover and cleanliness.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
  • Increased employee morale through recognition programs that rewarded outstanding performance within the housekeeping department.
  • Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Collaborated with housekeeping and maintenance teams for timely room turnover.
  • Ensured excellent communication with homeowners regarding scheduling changes or specific requests for housekeeping services.
  • Collaborated with housekeeping staff to ensure room availability and optimal guest satisfaction.
  • Developed emergency response plans for housekeeping personnel, ensuring preparedness during unexpected situations or crises.
  • Resolved complaints regarding housekeeping and room service.
  • Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
  • Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
  • Worked with housekeeping team to resolve issues or questions.
  • Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
  • Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
  • Maintained a clean, safe, and organized living environment for clients through thorough housekeeping tasks.
  • Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
  • Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
  • Streamlined housekeeping processes for increased efficiency by implementing new cleaning techniques.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
  • Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
  • Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.

Food Pantry Coordinator

Catholic Charities of Muskegon
11.2014 - 08.2017
  • Streamlined the client registration process, making it more accessible to those in need.
  • Developed training materials for new volunteers to ensure consistent service delivery and pantry practices.
  • Played key role in implementation of new distribution programs, improving customer services and satisfaction.
  • Achieved inventory objectives with strategic scheduling and organization of food drives.
  • Delivered special projects, boosting food donations and availability of diverse products.
  • Maintained accurate records of all incoming and outgoing inventory items, ensuring proper tracking and reporting capabilities.
  • Conducted regular assessments of client needs, adjusting available resources accordingly to meet changing demands within the community effectively.
  • Worked closely with other non-profit organizations to identify additional resources for clients, such as housing assistance or financial support programs.
  • Led fundraising efforts to secure financial support for the pantry''s ongoing operations and expansion plans.
  • Monitored food safety standards within the pantry, ensuring all items were stored and distributed according to regulations.
  • Enhanced community outreach efforts by organizing regular food drives and awareness campaigns.
  • Provided emotional support and referrals when needed, ensuring that clients felt respected, heard, and valued during their time at the food pantry.
  • Coordinated volunteer schedules for smooth pantry operations and consistent staffing levels.
  • Minimized food waste by monitoring and maintaining refrigerator temperatures, generating $25 savings.
  • Promoted a welcoming environment for clients, providing compassionate assistance during their visits to the pantry.

Cashier

Mclaughlin Elementary School
09.2011 - 06.2012
  • I sold candy, popcorn, and foods for the parents PTO meeting for the children to earn money for the end of school year field trips.
  • Cashier
  • Cultivated relationships with local organizations to provide volunteer opportunities that align with their mission statements while supporting the school's objectives.
  • Collaborated closely with teachers to identify areas where additional support was needed, allowing us to allocate resources effectively throughout the year.
  • Created promotional materials like flyers and posters to advertise PTO events, generating increased attendance and participation from parents.
  • Contributed to financial transparency by maintaining accurate records of all PTO transactions and budgets.
  • Collaborated with fellow PTO members to assess and address the needs of the student body, resulting in better support systems.
  • Coordinated logistics for field trips, special events, and guest speakers to enrich students'' learning experiences outside the classroom setting.
  • Provided valuable input during decision-making processes pertaining to curriculum updates or policy changes at our regular meetings.
  • Facilitated productive monthly meetings to keep volunteers informed about ongoing projects and initiatives, optimizing collaboration among members.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Cashier and Stocking

Direct Connections
05.2008 - 11.2011
  • Meeting and greeting customers
  • Accomplishments
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Pantry Coordinator

Muskegon Salvation Army
05.2005 - 12.2006
  • Developed an emergency response plan for pantry operations during crises or natural disasters, guaranteeing continued service provision to clients when needed most.
  • Trained and supervised volunteers, fostering a positive work environment and ensuring seamless pantry operations.
  • Facilitated workshops on topics such as meal planning, budgeting, or cooking techniques to empower clients in achieving self sufficiency.
  • Conducted regular assessments of client needs to ensure appropriate allocation of resources and identify gaps in service provision.
  • Assessed volunteer performance regularly through constructive feedback sessions aimed at continuous improvement.
  • Improved communication between staff members through regular meetings, email updates, and utilizing collaboration tools.
  • Established relationships with community partners to expand outreach efforts, raising awareness about the pantry''s services among potential clients.
  • Implemented safety protocols for staff and clients, maintaining a clean and organized workspace that adhered to health department regulations.
  • Optimized storage solutions within the pantry space for easier access to items during distributions while maximizing capacity for inventory storage.
  • Enhanced pantry organization by implementing inventory management systems and maintaining accurate records.
  • Collaborated with local food banks to secure donations, ensuring a consistent supply of fresh produce and non-perishable items.
  • Coordinated special events such as holiday food drives or fundraising initiatives to support the pantry''s mission and increase community engagement.
  • Monitored trends in client attendance or item usage patterns to inform future procurement decisions or adjust distribution strategies accordingly.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Increased client satisfaction by attentively addressing concerns or feedback regarding their experience at the pantry.

Housekeeping Cleaner

Professional Janitorial Services
01.2001 - 08.2002
  • Assisted in the training of new staff members on company policies, procedures, and best practices for residential cleaning services.
  • Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
  • Continuously expanded knowledge of best practices in residential cleaning through ongoing professional development and industry research.
  • Completed professional residential cleaning services.
  • Preserved cleanliness within homes on a consistent basis through scheduled weekly or monthly residential visits.
  • Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
  • Maintained a well-organized supply inventory, ensuring availability of necessary cleaning products and tools for daily tasks.
  • Improved overall appearance of the building with thorough cleaning, including windows, floors, walls, and fixtures.
  • Maintained an immaculate gallery environment by overseeing proper cleaning procedures and exhibit maintenance tasks regularly.
  • Maintained optimal equipment performance with routine inspections, cleaning, and preventative maintenance procedures.
  • Upheld strict sanitation standards by regularly cleaning equipment, surfaces, and tools to maintain a safe working environment.
  • Assisted supervisors in training new crew members on various aspects of job duties such as food preparation techniques or cleaning protocols.
  • Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
  • Increased resident satisfaction with living conditions through diligent attention to detail while cleaning common areas and individual rooms.
  • Developed comprehensive space planning strategies for both residential and commercial properties to maximize functionality and visual appeal.
  • Contributed to the maintenance of a clean and safe environment by regularly cleaning, sanitizing, and inspecting facilities for potential hazards.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Childcare Provider

Amigo's daycare
06.1996 - 09.2001
  • Taking care of children of ages 0-10 years of age , making sure they were out of harms way, cooked and fed them , read story books to the older children
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.

HOUSEKEEPING

HOLIDAY INN
01.1997 - 09.2000
  • Vacuumed, mopped floors, made beds and cleaned bathrooms
  • Kitchen aide
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
  • Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
  • Maintained a safe and clean home environment for patients, conducting thorough housekeeping tasks as needed.
  • Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
  • Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
  • Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
  • Collaborated with housekeeping team to ensure room readiness and swift turnover.
  • Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Streamlined communication between housekeeping staff and management, addressing concerns promptly and professionally.
  • Practiced excellent housekeeping to maintain accident-free workplace.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
  • Worked closely with housekeeping department ensuring seamless transition between teams'' responsibilities.
  • Participated in regular staff meetings focused on continuous improvement of housekeeping operations.

Kitchen Aide, Set the Tables

Kitchen of Hope
04.1996 - 10.1999
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Improved customer satisfaction by assisting in timely food delivery during peak hours.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
  • Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
  • Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
  • Enhanced kitchen efficiency by organizing and maintaining food storage areas.
  • Participated in staff meetings, contributing valuable insights based on personal experiences within the kitchen environment.
  • Reduced waste by accurately portioning ingredients according to recipe requirements.

Cook,cashier, and Waiter

Mcdonald's Express
11.1996 - 07.1998
  • Cooked and served the customers and ran the cashier
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Receptionist

MUSKEGON HOUSING COMMISSION
06.1994 - 09.1994
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with on-boarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

When you leave well-enough alone, you can accomplish anything

Timeline

Customer Service Representative

Muskegon Lake Express
04.2024 - 10.2024

Environmental Cleaning

Trinity Mercy Health
03.2023 - 12.2023

Housekeeping

Lake's Masters Cleaning
06.2017 - 11.2019

Food Pantry Coordinator

Catholic Charities of Muskegon
11.2014 - 08.2017

Cashier

Mclaughlin Elementary School
09.2011 - 06.2012

Cashier and Stocking

Direct Connections
05.2008 - 11.2011

Pantry Coordinator

Muskegon Salvation Army
05.2005 - 12.2006

Housekeeping Cleaner

Professional Janitorial Services
01.2001 - 08.2002

HOUSEKEEPING

HOLIDAY INN
01.1997 - 09.2000

Cook,cashier, and Waiter

Mcdonald's Express
11.1996 - 07.1998

Childcare Provider

Amigo's daycare
06.1996 - 09.2001

Kitchen Aide, Set the Tables

Kitchen of Hope
04.1996 - 10.1999

Receptionist

MUSKEGON HOUSING COMMISSION
06.1994 - 09.1994

Associate of Science - Associate in Business Administration

Colorado Technical University

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Education

Associate of Science - Associate in Business Administration

Colorado Technical University
Colorado Springs, CO
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center experience

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