Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager

Shanita Wall

Assistant Manager
Billings,MT

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Midwest Hotels
07.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.

Supervisor

Sissies Cleaning Services
09.2019 - 07.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Trained new employees for production positions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided supportive link between external customers and internal operations.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major equipment failures.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with one-time customers, and reoccurring clients

Warehouse Supervisor

Grains Of Montana
12.2017 - 09.2019
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and handling operations.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Used warehouse management software to reconcile daily inventory.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Managed merchandise inventory transactions.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Education

High School Diploma -

Two Eagle River School
Pablo, MT
05.2005

No Degree - Native American Studies, Tribal History

Salish Kootenai College
Pablo, MT
08.2006 - 05.2010

Skills

  • Staff Development
  • Customer Relationship Management
  • Financial Management
  • Staff Training
  • Time Management
  • Customer Relations
  • Staff Supervision
  • Staff Management
  • Customer Service and Satisfaction
  • Money Handling
  • Directing Team Members
  • Cash Deposits and Receipts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Manager

Midwest Hotels
07.2021 - Current

Supervisor

Sissies Cleaning Services
09.2019 - 07.2021

Warehouse Supervisor

Grains Of Montana
12.2017 - 09.2019

No Degree - Native American Studies, Tribal History

Salish Kootenai College
08.2006 - 05.2010

High School Diploma -

Two Eagle River School

Similar Profiles

CREATE PROFILE
Shanita WallAssistant Manager