Shanitra White
Forney,TX
Summary
Adaptable and innovative leader experienced in building cross-functional teams and recruiting top talent. Possesses a proven track record of exceptional communication and organizational skills. Known for leading initiatives recognized to improve the employee experience and key operational efficiencies. Strong negotiating and business acumen skills. Motivated to work independently as or part of a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
On-Site Worker Experience Coordinator
HireArt
Southlake, TX
04.2024 - Current
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Handled employee discipline and termination to address policy infractions.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed compensation, insurance and vacation days within employee benefits programs.
Global Quality Analyst
Amazon
Las Vegas
07.2022 - Current
- Managed and audited properties for accurate mapping in US, Canada, and European regions
- Performed audits for installs and services for KFB devices globally
- Ensured efficiency and timely responses with clients by auditing recorded phone interactions
- Collaborated with point-of-contact on verification of devices
- Utilized Hubble and ops portal to manage queries, verify property locations and mailing status
- Verified potentially fraudulent activity associated with purchases and devices to restrict loss of finances.
Business Ops, Global Support
Amazon
Las Vegas
05.2021 - 07.2022
- Managed properties and supported mapping for US, Canada, and European regions enabling up to 50 properties daily
- Collaborated with point-of-contact on properties with multiple access points
- Enable devices once installed on property
- Utilized Hubble and ops portal to manage queries and verify property locations and mailing status
- Created and managed resolution tickets to address existing inquiries and issues
- Provided training to 10 or more on property mapping every 2 weeks
People Manager, Disability & Leave Services
Amazon
Las Vegas
01.2020 - 05.2021
- Managed and provided escalations support and coaching to 20+ reports concerning quality and metrics, schedule adherence, and career development
- Led as point-of-contact for leave and accommodations inquiries in US and Canada
- Collaborated with senior leadership concerning performance management and employee relations matters
- Partnered with Workforce Management in maintaining time off and attendance using ticketing and time management software
- Presented analytical reports and policy updates in regular team huddles and leadership meetings
- Consistently received 5 out of 5 team member survey ratings for high quality service and fast turnarounds.
Data Management Specialist
Steinberg Diagnostic
Las Vegas
12.2017 - 01.2020
- Communicated with medical physicians to maintain medical records and billing information
- Supported leadership with call audits to ensure efficiency and quality interactions
- Utilized RIS management software to analyze daily, monthly, and quarterly reports
- Managed accuracy of Greenway, Experian and AbbaDox (SQL for patient information, company insurance)
- Managed testing and implementation for new software applications
- Supported the department hiring and provided training to new hires
- Collaborated with Marketing team to retain information from third-party providers.
Client Services Specialist
Ameriprise Financial
Las Vegas
07.2013 - 12.2017
- Aided clients regarding policies, home and auto claims, documentation, and billing inquiries
- Cancel, activate, and update insurance policies as well as update mortgage information
- Installed application software for (Microsoft word, IE, Bluetooth) workstations
- Provided training to new hires policies, procedures, and managing confidential documentation
- Achieved 90% or higher on metrics
Education
Bachelor of Science - Human Resources Management
WGU
Texas05-2025
Skills
- Leadership
- Data Analytics
- Time Management
- Training
- Benefits Administration
- Google Workspace
- Human Resources Management
- Payroll and benefits administration
- HR policies and procedures expertise
- Interviewing techniques
- Microsoft Office Suite expert
- Compliance
Certification
- GPHR - 2024
Timeline
On-Site Worker Experience Coordinator
HireArt
04.2024 - Current
Global Quality Analyst
Amazon
07.2022 - Current
Business Ops, Global Support
Amazon
05.2021 - 07.2022
People Manager, Disability & Leave Services
Amazon
01.2020 - 05.2021
Data Management Specialist
Steinberg Diagnostic
12.2017 - 01.2020
Client Services Specialist
Ameriprise Financial
07.2013 - 12.2017
Bachelor of Science - Human Resources Management
WGU
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