Tierra Arita
Plano
Summary
Dynamic professional with over 7 years in customer service and a Bachelor's in Criminal Justice. Skilled in problem-solving, team leadership, and driving brand growth through strategic marketing and data analysis. Demonstrated success in enhancing customer satisfaction and increasing brand visibility.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Lead Experience site Management
Alorica
Madison
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Serve as an escalation point for Level 1.0 agents, providing guidance and resolution on complex or high-priority cases
- Support agents with coverage determinations, including reviewing benefits, interpreting plan guidelines, and ensuring accurate outcomes
- Assist with filing and tracking appeals to ensure compliance with payer requirements and timely follow-up
- Manage claim submissions and troubleshoot rejected claims, including identifying and resolving medication reject codes
- Provide billing support by researching discrepancies, coordinating corrections, and escalating unresolved issues as needed
- Act as a subject matter resource for agents, offering real-time coaching and clarification on policies and procedures
- Collaborate with leadership and cross-functional teams to resolve recurring issues and improve workflow efficiency
- Maintain accuracy and compliance while meeting productivity and quality standards in a fast-paced environment
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
CEO and Designer, LDHA
Self-Employment
11.2022 - Current
- Founded and manage a fashion brand specializing in artistic clothing and jewelry.
- Oversee design, production, and quality control; handle sales, inventory, and logistics.
- Spearhead marketing strategies and e-commerce initiatives, boosting online sales and brand visibility.
Manager- Stocker- Protection Specialist
Ross Dress For Less
Plano
08.2016 - 12.2022
- Led departments and daily store operations, improving customer service and sales.
- Developed strategies and policies that enhanced store performance and profitability.
- Managed inventory, procurement, and resolved complex issues.
Cashier - Stocker
Tom Thumb
Richardson
08.2013 - 07.2016
- Processed transactions accurately and maintained organized product displays.
- Assisted customers with product locations and special orders, ensuring a positive shopping experience.
Education
Bachelor's Degree - Criminal Justice
Texas A&M University-Commerce
Commerce, TXHigh School Diploma -
JJ Pearce High School
Richardson, TXSkills
- Dynamic professional with over 7 years in customer service
- Bachelor's in Criminal Justice
- Skilled in problem-solving
- Team leadership
- Driving brand growth through strategic marketing and data analysis
- Demonstrated success in enhancing customer satisfaction
- Increasing brand visibility
- Team Leadership & Coaching
- Escalation & Issue Resolution
- Customer Experience Management
- Operational Efficiency & Workflow Improvement
- Inventory Management & Stock Optimization
- Billing, Claims & Appeals Support
- Coverage Determinations & Policy Interpretation
- Cross-Functional Collaboration
- Data Entry & Accuracy Control
- Process Improvement & Compliance
- Time Management in High-Volume Environments
- Training & Onboarding Support
- Problem-Solving & Critical Thinking
- Retail & Field Operations Support
- Brand Representation & Professional Communication
- Adaptability in Fast-Paced Environments
- Claims management
- Compliance adherence
- Quality control
- Customer relationship management
- Issue resolution
- Time management
- Calm under pressure
- Decision-making
- Active listening
- Teamwork and collaboration
- Google drive
- Computer skills
- Leadership
- Critical thinking
- Conflict resolution
- Multitasking Abilities
Timeline
Lead Experience site Management
Alorica
10.2024 - Current
CEO and Designer, LDHA
Self-Employment
11.2022 - Current
Manager- Stocker- Protection Specialist
Ross Dress For Less
08.2016 - 12.2022
Cashier - Stocker
Tom Thumb
08.2013 - 07.2016
Bachelor's Degree - Criminal Justice
Texas A&M University-Commerce
High School Diploma -
JJ Pearce High School