Shaniya Birch
Charlotte,NC
Summary
Dedicated and hardworking Area Manager for GSF Sub Same Day looking to thrive in an MBA program to further my Management Career. Driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
8
8
years of professional experience
Work History
Area Manager of Operations
Amazon Global Specialty Fulfillment
Huntersville, NC
03.2021 - Current
- Supervised 40+ employees, ensuring optimal productivity.
- Implemented new processes and procedures tactfully and passionately.
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenue by creating rate contests.
Regional Engagement POC
Amazon Global Specialty Fulfillment
Huntersville, NC
03.2021 - Current
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Organized resources for events with up to 200+ attendees and $5,000 budgets.
Shift Supervisor
CVS Health
Columbia, SC
02.2019 - Current
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Answered and resolved customer questions and concerns.
- Completed opening and closing duties to facilitate business operations.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Senior Rehabilitation Intern
Christ Central Resource and Solution Center
Columbia, South Carolina
08.2019 - 05.2020
- Directed and supported internal case management and client advocacy.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Performed assessments to determine individual limitations and strengths.
Team Leader
Chick-Fil-A Inc.
Columbia, South Carolina
05.2016 - 01.2019
- Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues regarding customer complaints and escalated worsening concerns to store director for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
Freshman Institute Dean Secretary
Benedict College
Columbia, South Carolina
09.2016 - 01.2019
- Created agendas, took minutes and prepared documents for meetings.
- Received and routed incoming calls and correspondence to promote timely communication.
- Assisted with administrative tasks, including filing, answering phones and organizing time sheets from faculty.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education
Bachelor of Arts - Psychology
Benedict College
Columbia, SC4 2020
Maintenance Technology
Jam Clearing Certified
06.2021
Skills
- De-escalating conflicts
- Meeting schedule deadlines
- Cash handling ability
- Safety awareness
- Communications
- Customer Satisfaction Specialist
- Team management
- Team building
- Organization Skills
- Team player
- Attention to detail
- Hospitality
- Solutions development
- MS Excel proficient
Affiliations
- Graduated form Benedict College School of Honors
- Alpha Kappa Alpha Sorority Inc.
- Aspiring Black Psychologist ABPsi Organization (2017-2020)
- The National Honors Society of Leadership and Success (2020-present)
Accomplishments
- Captain of dance team (Camden Sophisticated sisters)
- Coach of Cheerleading team (SMS Wildcats Cheerleading Non- Profit Organization)
- Employee of the Month (Chick-Fil-A)
Timeline
Area Manager of Operations
Amazon Global Specialty Fulfillment
03.2021 - Current
Regional Engagement POC
Amazon Global Specialty Fulfillment
03.2021 - Current
Senior Rehabilitation Intern
Christ Central Resource and Solution Center
08.2019 - 05.2020
Shift Supervisor
CVS Health
02.2019 - Current
Freshman Institute Dean Secretary
Benedict College
09.2016 - 01.2019
Team Leader
Chick-Fil-A Inc.
05.2016 - 01.2019
Bachelor of Arts - Psychology
Benedict College
Maintenance Technology
Jam Clearing Certified
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