Angel Gloria
Aurora,CO
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Excellent command of detention center safety, security and emergency management protocols. Skilled Airport Operations Supervisor well-versed in handling all needs for busy airports. Adept at coordinating tenants, personnel and projects to keep daily operations smooth and efficient. Trained in AvTech, and GateExplorer use. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues.
Overview
10
10
years of professional experience
Work History
Airport Operations Supervisor
Frontier Airlines
03.2024 - Current
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
- Ensured optimal utilization of airport resources, managing equipment maintenance schedules to minimize downtime.
Airport Operations Supervisor
United Ground Express
03.2023 - 01.2024
- Planned and conducted training programs for airfield personnel.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
Moving Company Manager
Move It Man
06.2019 - 11.2023
- Managed around twenty employees by supervising daily tasks.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Created vision and mission for moving company and kept employees focused on achieving both.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Correctional Officer
Lawrence County
08.2022 - 03.2023
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
- Notified victims of upcoming inmate releases.
Cashier
Black Hills State University
01.2019 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Bouncer
Red Barn
01.2017 - 07.2018
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Ejected unruly patrons from premises.
- Patrolled exterior and interior of premises.
- Enforced dress codes and refused objectionable attire.
- Called police to report criminal acts.
- Used metal detectors or performed pat-downs and bag searches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Cook
Las Casuelas
01.2016 - 07.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Supervisor
GameStop
03.2015 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cook
WaBa Grill
11.2014 - 03.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Tortilla Maker
Cardenas Markets
05.2014 - 12.2014
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
Education
Bachelor - Liberal Arts And General Studies
Black Hills State University
Spearfish, SD12.2020
Associate Degree - Liberal Arts And General Studies
College of The Desert
Palm Desert, CA05.2018
Diploma -
Coachella Valley High School
Thermal, CA05.2014
Skills
- Public Safety
- Conduct Reporting
- Facility Inspections
- Security Checks
- Head Counts
- Inmate Supervision
- Contraband Searching
- Disciplinary Action
- Control Room Maintenance
- Nonviolent Intervention
- Rule Enforcement
- Restraint Techniques
- Correctional Facility Procedures
- Suicide Prevention Training
- De-Escalating Conflicts
- Booking Procedures
- Safety and Security
- Safety and Security Enforcement
- Inmate Rights Preservation
- Strategic Planning
- Leadership and People Development
- Employee Motivation and Performance
- Marketing Tactics
- Business Consulting
- Finance and Accounting Operations
- Insurance Recommendation
- Reducing Costs
- Priority Management
- Scheduling and Coordinating
- Job Assignments
- Employee Coaching and Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Airport Operations Supervisor
Frontier Airlines
03.2024 - Current
Airport Operations Supervisor
United Ground Express
03.2023 - 01.2024
Correctional Officer
Lawrence County
08.2022 - 03.2023
Moving Company Manager
Move It Man
06.2019 - 11.2023
Cashier
Black Hills State University
01.2019 - 12.2020
Bouncer
Red Barn
01.2017 - 07.2018
Cook
Las Casuelas
01.2016 - 07.2016
Supervisor
GameStop
03.2015 - 01.2016
Cook
WaBa Grill
11.2014 - 03.2015
Tortilla Maker
Cardenas Markets
05.2014 - 12.2014
Bachelor - Liberal Arts And General Studies
Black Hills State University
Associate Degree - Liberal Arts And General Studies
College of The Desert
Diploma -
Coachella Valley High School
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