Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniya Fleets

Chandler,AZ

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Amazon
Phoenix, AZ
10.2022 - Current
  • Conducted full-cycle recruitment processes for various positions, including sourcing candidates, screening resumes, and conducting interviews.
  • Built and maintained strong relationships with clients candidates, ensuring a seamless hiring process and high satisfaction levels.
  • Answered over a dozen calls a day to advise candidates on their employment process.

Customer Service Representative

Hulu
Phoenix, Arizona
02.2020 - 09.2022
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to Hulu subscribers, addressing inquiries, troubleshooting issues, and resolving complaints promptly.
  • Managed a high volume of customer interactions via phone and live chat, maintaining a satisfaction rating of 80%.

Call Center Representative

UEI College
Mesa, AZ
07.2019 - 01.2020
  • Assisted prospective students with inquiries regarding admissions, programs offered, financial aid options, and enrollment procedures.
  • Handled inbound and outbound calls in a fast-paced environment, achieving a call resolution rate of over 75%.
  • Collaborated with admissions counselors to streamline processes, resulting in a increase in student enrollments year-over-year.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05-2019

Skills

  • Strong interpersonal and communication skills, with a proven ability to build rapport and effectively convey information to diverse audiences
  • Proficient in CRM software and ticketing systems to manage customer interactions and maintain detailed records
  • Experienced in conducting interviews, assessing candidates, and matching skills to job requirements
  • Skilled in problem-solving and conflict resolution, with a commitment to ensuring positive outcomes for both clients and customers
  • Ability to thrive in a fast-paced, team-oriented environment while prioritizing tasks and meeting deadlines

Timeline

Customer Service Representative

Amazon
10.2022 - Current

Customer Service Representative

Hulu
02.2020 - 09.2022

Call Center Representative

UEI College
07.2019 - 01.2020

High School Diploma -

South Mountain High School

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Shaniya Fleets