Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaniya Frederick

Orlando,FL

Summary

A candidate who is reliable and well-organized, adept at handling several tasks at once while maintaining a cheerful disposition. readiness to accept more duties to achieve group objectives. Devoted and a good team player with good organizing abilities. With the ability to manage several projects at once accurately and efficiently.

Overview

4
4
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Patient Care Technician

Accredo Specialty Pharmacy
09.2019 - 11.2020
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented patient information and care activities in electronic health records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Internship Student

UnitedHealth Group, Medical
01.2020 - 03.2020
  • Provided customer services to patients
  • Maintained an area and personnel clean and sanitized
  • Scanned / Faxed office documents
  • Followed HIPPA and OSHA regulations
  • File, EMR, and chart a patient
  • Scheduled patients
  • Learned to Manage the WRS program
  • Answered and made calls
  • Vital signs

Patient Service Representative

The Assistance Fund
07.2022 - Current
  • Help children and adults access the treatment they need to manage a life-threatening, chronic, or rare disease
  • Handling re-enrollment phone calls
  • Work on outbound projects
  • Verifying documents
  • Verifying demographic information
  • Scanning/ faxing incoming mail
  • Processing outgoing mail

Education

Associate of Arts - Nursing

Keiser University
Fort Lauderdale, FL
01.2023 - Current

Certified Clinical Medical Assistant - Medical Assisting

Southern Technical College
Orlando, FL
03.2020

High School Diploma -

South Orlando Christian Academy
Orlando, FL
05.2018

Skills

  • Measuring all Vital Signs
  • Blood-borne Pathogens
  • Venipuncture/Capillary
  • 40 WPM
  • Injections (IM, ID, Sub-q)
  • Fluent in all Microsoft Program
  • EKG (10 and 12 lead)
  • Patient Education
  • Patient Scheduling
  • Medical office management
  • Medical Records OSHA

Certification

  • BLS
  • CPR
  • HIPPA
  • CCMA

Timeline

Associate of Arts - Nursing

Keiser University
01.2023 - Current

Patient Service Representative

The Assistance Fund
07.2022 - Current

Internship Student

UnitedHealth Group, Medical
01.2020 - 03.2020

Patient Care Technician

Accredo Specialty Pharmacy
09.2019 - 11.2020

Certified Clinical Medical Assistant - Medical Assisting

Southern Technical College

High School Diploma -

South Orlando Christian Academy

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Shaniya Frederick