Shaniya Morton
Matteson,IL
Summary
Detail-oriented Business Administration graduate specializing in retail operations and logistics. Proven ability to enhance customer experiences through effective prioritization and team collaboration. Currently applying in-depth knowledge of operational standards and inventory processes in logistics and fulfillment. Seeking Assistant Manager role to leverage strong leadership and organizational skills.
Overview
5
5
years of professional experience
Work History
Logistics Processor
Nordstrom Rack
Orland Park, Illinois
05.2026 - Current
- Maintain accuracy throughout inventory and order-processing activities, demonstrating strong attention to detail and commitment to minimizing errors
- Communicate effectively with team members and leadership to address operational challenges and support an efficient customer experience
- Take initiative to support team goals and maintain an organized, efficient work environment during high-volume business periods
Sports Management Intern
Rich Township District 227
Matteson, IL
06.2024 - 08.2025
- Coordinated logistics and operational planning for the Rich Township High School Summer League Shoot Out, contributing to a 10% annual increase in event participation
- Developed and executed local marketing initiatives, including promotional apparel and social media campaigns, to increase event awareness and participation
- Took ownership of assigned projects from planning through execution while adapting to changing operational needs
Business Office Intern
Rich Township District 227
Matteson, IL
05.2023 - 08.2023
- Streamlined daily office operations by completing 50 data entry tasks, maintaining organized filing systems, and managing documents
- Utilized office software and technology, including Microsoft Excel and customized applications, to support business functions
- Assisted office employees with administrative tasks, including invoice creation and balancing BMO bank statements exceeding $100,000
Hospitality & Marketing Operations Associate
Shorewood Restaurant Group - Red Star Kitchen + Bar
Matteson, IL
12.2021 - 08.2023
- Coordinated front-of-house operations in high-volume restaurant, managing daily service for over 100 guests to ensure seamless guest experiences
- Executed brand activation strategy through involvement in promotions, themed events, and guest engagement initiatives to enhance customer loyalty
- Collaborated with leadership to analyze sales data and guest feedback, identifying actionable insights for business improvement
Education
Bachelor of Science - Business Administration
Florida A&M University, School of Business and Industry
Tallahassee, FL05-2025
Skills
- Inventory Management
- Retail Operations
- Customer Experience
- Sales & Relationship Building
- Problem Solving
- Microsoft Office
- POS and Retail Systems
- Productivity & Goal Achievement
- Business Planning
- Event Operations
- Leadership & Team Collaboration
- Communication
- Conflict Resolution
- Marketing & Promotions
Timeline
Logistics Processor
Nordstrom Rack
05.2026 - Current
Sports Management Intern
Rich Township District 227
06.2024 - 08.2025
Business Office Intern
Rich Township District 227
05.2023 - 08.2023
Hospitality & Marketing Operations Associate
Shorewood Restaurant Group - Red Star Kitchen + Bar
12.2021 - 08.2023
Bachelor of Science - Business Administration
Florida A&M University, School of Business and Industry