Shaniya Simmons
Frito Lay
Charlotte,NC
8
years of professional experience
Organized and adaptable individual with a background in customer service and warehouse operations. Strong attention to detail and Microsoft Office skills contribute to seamless communication and improved service delivery.
Work History
Warehouser
4 Years 5 Months- Operated forklifts and pallet jacks for efficient material handling.
- Organized and maintained inventory accuracy through regular cycle counts.
- Collaborated with team members to optimize warehouse layout for improved workflow.
- Assisted in loading and unloading delivery trucks to streamline operations.
- Trained new hires on warehouse procedures and equipment operation standards.
- Use WCS systems to identify and resolve issues.
- Communicate across shifts/departments when outages occur.
- Strong computer skills
Customer Service Representative
5 Months- Resolved customer inquiries efficiently through various channels including phone, email, and chat.
- Provided accurate product information to enhance customer satisfaction and loyalty.
- Assisted in training new team members on procedures and systems for improved service delivery.
- Documented customer interactions meticulously to maintain comprehensive records for future reference.
- Monitored service metrics regularly to identify trends and implement corrective actions as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Strong computer skills.
Mail Handler Assistant
2 Months- Sorted and organized mail for efficient distribution and processing.
- Operated automated mailing systems to ensure accurate sorting and delivery.
- Assisted in loading and unloading trucks, maintaining effective workflow.
- Collaborated with team members to streamline mail handling processes.
Cashier
1 Year 10 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization in checkout area to promote a safe environment.
- Collaborated with team members to ensure optimal inventory levels on sales floor.
- Trained new cashiers on register operations and customer service protocols.
- Handled cash management tasks, including balancing cash drawer at shift end.
Education
No Degree - Law
High School Diploma
Skills
Proficient customer service
Accuracy and attention to detail
Microsoft office expertise
Spreadsheet management
Multitasking and organization
Calm under pressure
Timeline
Warehouser
Frito Lay
05.2022 - CurrentRead More
Customer Service Representative
Conduent
12.2021 - 05.2022Read More
Mail Handler Assistant
United States Postal Service, USPS
06.2021 - 08.2021Read More
Cashier
Walmart
10.2018 - 08.2020Read More
University of Phoenix
No Degree from Law
Read More
Independence High School
High School Diploma
Read More