Shaniyah Jones
Fayetteville,NC
Summary
Friendly and dependable retail professional with experience as a sales associate and hostess, bringing strong customer service and communication skills to every interaction. Passionate about fashion and helping customers find styles that fit their needs. Proven ability to maintain a clean, organized sales floor, support fitting room operations, and drive sales through personalized service. Excited to contribute to Gap’s inclusive and customer-first culture while growing within the retail industry.
Overview
1
1
year of professional experience
Work History
Restaurants Hostess
TGI Fridays
Clifton, NJ
02.2020 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Sales Associate
Abercrombie & Fitch
Wayne , NJ
07.2019 - 10.2019
- Collaborated with team members to achieve sales goals.
- Restocked merchandise and organized displays for efficient shopping experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Certificate - Medical Assistant
Auburn University
Auburn, AL04-2025
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2019
Some College (No Degree) - Criminal Justice
Montclair State University
Montclair, NJSkills
- Customer service
- Conflict resolution
- Team collaboration
- Organizational skills
- Goal oriented
- Written and oral communication skills
- Customer engagement
Timeline
Restaurants Hostess
TGI Fridays
02.2020 - 03.2020
Sales Associate
Abercrombie & Fitch
07.2019 - 10.2019
Certificate - Medical Assistant
Auburn University
High School Diploma -
Passaic County Technical Institute
Some College (No Degree) - Criminal Justice
Montclair State University
Similar Profiles
RUEIPENG CHENGRUEIPENG CHENG
Bartender at TGI FRIDAYS TAIWANBartender at TGI FRIDAYS TAIWAN
Ben ButterworthBen Butterworth
Restaurant Waiter at TGI FridaysRestaurant Waiter at TGI Fridays
Nicholas BichardNicholas Bichard
Kitchen Manager at TGI FridaysKitchen Manager at TGI Fridays
Justin Wyatt HollowellJustin Wyatt Hollowell
Locomotive Engineer at Aberdeen and Rockfish RailroadLocomotive Engineer at Aberdeen and Rockfish Railroad
Aaron BauerAaron Bauer
Air Transportation Craftsman at United States Air Force (AF)Air Transportation Craftsman at United States Air Force (AF)