Mark DeCastro
Venetian & Palazzo Resort
LAS VEGAS,NV
12
years of professional experience
Detail-oriented professional with 11+ years of Nightlife, Catering/ Events, and Restaurant operations. Recognized for implementing effective solutions that elevate service standards. Experienced in training and developing staff, leading to significant improvements in team productivity and guest satisfaction.
Work History
Restaurant Manager (Poolside Restaurants)
3 Months- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed staff training programs, enhancing service quality and team performance.
- Analyzed customer feedback to drive improvements in service delivery and dining experience.
Operations Manager (VIP Services)
7 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled all VIP clientele in facilitating a seemless experience during their stay.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Supervisor
5 Years 8 Months- Oversaw daily operations, ensuring seamless service delivery and guest satisfaction.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Premium Suites Supervisor
1 Year- Supervised event operations, ensuring adherence to safety protocols and operational standards.
- Monitored staff performance, providing constructive feedback to enhance productivity and morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Supervised the suites for the Raiders players families and staff members.
Busser Supervisor
4 Years 10 Months- Trained new bussers on best practices for service efficiency and cleanliness standards.
- Developed strong relationships with team members, enhancing collaboration and overall service quality in high-pressure situations.
- Implemented improved table turnover strategies, contributing to increased guest satisfaction during busy nights.
Education
- Hospitality Management
Skills
Customer engagement
Inventory control and record keeping
Team management
Food service background
Employee retention
Performance improvement
Table management
Customer service
Team leadership
POS terminal operation
Timeline
Restaurant Manager (Poolside Restaurants)
Venetian & Palazzo Resort
05.2026 - CurrentRead More
Operations Manager (VIP Services)
Jason Aldean's Bar & Restaurant
10.2024 - 05.2025Read More
Premium Suites Supervisor
Allegiant Stadium (Raiders)
08.2024 - 08.2025Read More
Operations Supervisor
Drais Beach Club
02.2020 - 10.2025Read More
Busser Supervisor
Drai's Nightclub
05.2014 - 03.2019Read More
UNLV
from Hospitality Management
Read More