Shaniyah Williams
Chicago,IL
Summary
Experienced customer service manager with a strong background in hospitality for 8 plus years. Skilled in leading teams, resolving conflicts, and delivering exceptional guest experiences. Known for improving efficiency and building strong customer relationships.
Overview
7
7
years of professional experience
Work History
Baker Assistant Manager
Neighborhood Coop
Carbondale, IL
06.2024 - 09.2024
- Maintained accurate inventory of baking supplies and ingredients.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Ensured that all health regulations were followed at all times while working in the kitchen.
Home Daycare Provider
Stay At Home Mom
Carbondale, IL
04.2023 - 06.2024
- Manage and oversee all aspects of household operations, including cleaning, organizing, and maintenance
- Handle family finances, including budgeting, bill payments, and expense tracking
- Foster a positive and nurturing home environment for all family members
Client Services Liaison
Arajee Skincare
Remote, FL
03.2021 - 04.2023
- Identified opportunities for process improvement and implemented strategies to enhance the client experience
- Resolved client inquiries and concerns efficiently, maintaining a high level of professionalism and customer service excellence.
- Developed relationships with new customers through proactive outreach and engagement.
Operational Concierge
Days Inn Hotel
Winona, MN
09.2017 - 08.2019
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Prototype Engineer Intern
Thern
Winona, MN
02.2019 - 04.2019
- Prepared reports summarizing results from tests conducted on prototypes.
- Researched potential suppliers and vendors for materials used in prototyping.
- Created detailed drawings of prototype designs using CAD software.
Education
Associate of Applied Science - Integrative Health Science
American College of Healthcare Sciences
Portland, OR06-2026
Associate of Science - Prototype Engineering
Winona Senior High School
Winona, MN06-2019
Skills
- Office Management
- Secretary
- Customer Outreach
- Care Management
- Health Management
- Call Center Experience
Timeline
Baker Assistant Manager
Neighborhood Coop
06.2024 - 09.2024
Home Daycare Provider
Stay At Home Mom
04.2023 - 06.2024
Client Services Liaison
Arajee Skincare
03.2021 - 04.2023
Prototype Engineer Intern
Thern
02.2019 - 04.2019
Operational Concierge
Days Inn Hotel
09.2017 - 08.2019
Associate of Applied Science - Integrative Health Science
American College of Healthcare Sciences
Associate of Science - Prototype Engineering
Winona Senior High School
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