Shanley Griffin
server
Sebastian,FL
Summary
Dynamic and results-driven professional with extensive experience at Tanners Lakeside, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, while maintaining food safety standards. Recognized for training new staff and boosting sales through tailored menu recommendations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server/Bartender
Tanners Lakeside
01.2019 - 01.2023
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area per health standards.
- Trained new servers on menu items, service techniques, and operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
Salesperson
Waffle House
01.2017 - 02.2020
- Managed multiple tables efficiently in fast-paced environment while prioritizing guest needs.
- Trained new team members on operational procedures and customer engagement techniques.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Developed menu knowledge to provide tailored recommendations based on customer preferences.
- Handled cash transactions accurately, balancing cash register at end of shifts.
Education
High School Diploma -
02-2009
- Awarded first chair position of second violin in all state orchestra
Cna/phlebotomy/medical Assisting - Nursing Assistant/ Phlebotomy
03-2008
- Awarded CNA license (expired 2010)
- child/adult/infant CPR
Skills
- Customer service
- Cash handling
- Food safety standards
- Menu knowledge
- Conflict resolution
- Upselling techniques
- Communication skills
- Strong work ethic
- Memory retention
- Safe food handling
- Menu memorization
Certification
serve safe certified (2021)
Languages
English
Spanish
Professional Working
Timeline
Server/Bartender - Tanners Lakeside
01.2019 - 01.2023
Salesperson - Waffle House
01.2017 - 02.2020
Harison School of The Performing Arts - High School Diploma,
Quality Healthcare Training Academy - Cna/phlebotomy/medical Assisting, Nursing Assistant/ Phlebotomy