Shanlyn Aloiau-Fergerstrom
The Collection Condominium
Waimanalo
Summary
Customer-focused Residential Specialist with over 7 years of experience providing concierge-level service, administrative support, and resident relations in a luxury condominium community. Skilled in coordination, conflict resolution, building security, and delivering exceptional customer service. Known for professionalism, strong communication, and the ability to build positive relationships while ensuring a safe and welcoming environment.
1
Certification
10
years of professional experience
Work History
Residential Specialist
8 Years 3 Months- Provide exceptional concierge and customer service to residents, guests, and vendors.
- Coordinate maintenance requests and ensure timely follow-up to resolve resident concerns.
- Monitor building security, conduct property rounds, and enforce community policies and safety standards.
- Maintain accurate resident records and communicate updates with management and on-site teams.
- Assist residents with move-ins, move-outs, amenity reservations, and other daily needs.
- Resolve resident complaints professionally while fostering positive resident relationships.
- Respond effectively to emergencies and unexpected situations while maintaining a safe environment.
- Receive and process all supply and parcel deliveries at the front desk.
Sales Associate
1 Year 7 Months- Provided friendly and efficient customer service in a fast-paced retail environment.
- Operated cash registers, processed cash and credit card transactions, and balanced cash drawers accurately.
- Stocked shelves, rotated merchandise, and maintained inventory to ensure product availability.
- Prepared fresh food and beverages while following food safety and sanitation standards.
- Maintained a clean, organized and welcoming store environment.
- Assisted with opening and closing procedures, including cash counts and security checks.
- Resolved customer questions and concerns professionally to ensure a positive shopping experience.
Education
High School Diploma
Skills
Customer Service Excellence
Resident Relations
Administrative Support
Conflict Resolution
Written & Verbal Communication
Problem Solving
Microsoft Office Suite
Certification
- Active Guard Card license.
- CPR certified.
- First Aid certified.
Timeline
Residential Specialist
The Collection Condominium
04.2018 - Current
Sales Associate
7-eleven Hawaii
09.2016 - 04.2018
Castle High School
High School Diploma