Shan Myles A. Cariscal
Ausan St. Centro Norte, Pandan,Antique
Summary
Result-driven and motivated with a background in Hospitality, Customer Service, and logistics industry. I am competent at managing responsibilities in a fast-paced, high-volume environment. I am looking forward to a challenging career opportunity where I can apply and utilize my past working experiences and interpersonal abilities and be part of a dynamic and progressive firm. Furthermore, I aim to impart my expertise and abilities in promoting excellence and high-quality services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Dynamic Outsource Solutions
PITX 1 Kennedy Rd. Paranaque, Manila
02.2023 - 05.2024
- Help to ensure customers are satisfied with service and features.
- Answering phone calls, questions and responding to complaints by giving helpful information.
Front Office Associate
Hennan Regency Resort & Spa
Boracay Island, Malay, Aklan
09.2022 - 01.2023
- Greets guests and answers inquiries proficiently and promptly.
- Conducts check-ins and check-outs for both corporate groups and FITS
- Resolves guest concerns and complaints in a professional manner to guarantee overall guest satisfaction
- Audits payments and reservations properly
- Handles cash and credit payments while adhering to standard financial guidelines of the resort.
Bar Waiter / Galley Helper
Chataeu de Boracay
Borcay Island, Malay, Aklan
09.2021 - 08.2022
- Worked closely with Department Heads to address any objectives.
- Assisted guests with making menu choices in a friendly manner
- Served food and beverages to customers by service standards
Education
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University
MHX3+P2Q, M. H. Del Pilar Street, Iloilo City01-2022
High School Diploma -
Aklan Catholic College, ABM
Kalibo, Aklan01-2018
Skills
- Communication Skills
- Team player and Collaboration
- Problem Solving and Decision-making Skills
- Adaptability and Flexibility
- Good Time Management and Organization Skills
Details
- Date of Birth: April 1, 2000
- Height: 170 cm
- Weight: 67 kg
Certification
- Quot; Share our World; Courtyard by Marriot Iloilo, Business park Mandurriao| March 2019
- ON-THE-WEB Training Program for Food and Beverages Department at Astoria Culinary and Hospitality Institute |April 2021
- “Cruise connections: Employing Entertainment and Social Communication as Vital tools in Forging Extraordinary Experiences” Webinar| April 2021
- “Padayon; Thriving amidst Pandemic patted by Digital World” | December 2021
- The Innovative approach for Tourism and Hospitality Industry | February 2022
- ABOVE and BEYOND: Advancing Culinary arts through emerging trends in Global Cuisine
- Tourism and Hospitality Marketing, Financial Management and Nutrition |February 2022
Languages
English
Full Professional
Filipino
Native/ Bilingual
Hiligaynon
Native/ Bilingual
Karay'a
Native/ Bilingual
Aklanon
Native/ Bilingual
Reference
- Dr. Farlene Grace Lelis (Program Head, BS Cruise Ship Management John B Lacson Foundation Maritime University)
Email: ferlenegrace.lelos@jblfmu.edu.ph
- Sheena Marie Albaña (Operations Manager, Hennan Group of Resorts)
Email: sheena@hennan.com
Phone: 09267045360
- Jon Jon Mindajao (Senior manager, Dynamic Outsource Rsolution)
Email: jonjon.padyakpinoy@gmail.com
- Jeslyn Bonifacio (Managing Director, Chateau de Boracay)
Phone: 09189258401
Timeline
Customer Service Associate
Dynamic Outsource Solutions
02.2023 - 05.2024
Front Office Associate
Hennan Regency Resort & Spa
09.2022 - 01.2023
Bar Waiter / Galley Helper
Chataeu de Boracay
09.2021 - 08.2022
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University
High School Diploma -
Aklan Catholic College, ABM
- Quot; Share our World; Courtyard by Marriot Iloilo, Business park Mandurriao| March 2019
- ON-THE-WEB Training Program for Food and Beverages Department at Astoria Culinary and Hospitality Institute |April 2021
- “Cruise connections: Employing Entertainment and Social Communication as Vital tools in Forging Extraordinary Experiences” Webinar| April 2021
- “Padayon; Thriving amidst Pandemic patted by Digital World” | December 2021
- The Innovative approach for Tourism and Hospitality Industry | February 2022
- ABOVE and BEYOND: Advancing Culinary arts through emerging trends in Global Cuisine
- Tourism and Hospitality Marketing, Financial Management and Nutrition |February 2022
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