Christopher Shane Johnson
Multimedia Design
Gadsden,AL
Summary
Experienced and dynamic Customer Service Rep with unparalleled oral and written communication, exceptional active listening, and analytical problem-solving skills, utilizing service-oriented behaviors to provide meticulously crafted solutions that enhance customer loyalty. Dedicated to maintaining profitable and lasting professional relationships that drive business results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Waiter
Chili's
Gadsden, AL
01.2023 - Current
- Provided customer service and ensured satisfaction
- Performed shift change and opening/closing cleaning procedures.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Home Health Aide
Of Dr. Godfree & Family
Rainbow City, AL
11.2022 - Current
- Provided home health care services such as assistance with activities of daily living, medication management, wound care, and monitoring of vital signs.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Cashier
Johnson's Giant Food
Gadsden, AL
05.2022 - 11.2022
- Operated the cash register and processed customer payments
- Provided customer service and ensured satisfaction
- Performed shift change and opening/closing cleaning procedures.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Barista
Joe Muggs, Books-a-Million
Gadsden, AL
10.2019 - 09.2022
- Demonstrate excellent customer service skills and provide product knowledge to customers
- Handle cash and credit transactions while ensuring accuracy
- Maintain store cleanliness and organization
- At Books-A-Million.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Waiter
Jim N Nicks Bar-B-Q
Alabaster, AL
10.2018 - 01.2019
- Demonstrated ability to manage time and efficiently operate POS system
- Provided customer service and ensured satisfaction
- Performed shift change and opening/closing cleaning procedures
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
Waitress Trainer
Steak N Shake
Alabaster, AL
09.2015 - 04.2016
- Demonstrated ability to manage time and efficiently operate POS system
- Provided, and ensured satisfaction
- Performed shift change and opening/closing cleaning procedures
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Customer Service Associate
Target
Alabaster, AL
10.2013 - 09.2015
- Provided, and ensured satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Calera High School
Calera, AL 08.2009 - 03.2012
No Degree - Computer And Information Sciences
The University of Alabama At Birmingham
Birmingham, AL 08.2006 - 03.2012
Skills
Ability to move through a POS quickly and efficientlyExperience as a Home Health Aid providing home health care services such as assistance with activities of daily living, medication management, wound care, and monitoring of vital signs
High-volume dining
Guest relations management
Analytical and Critical Thinking
Multitasking Abilities
Cultural Awareness
G-Suite
Data Entry
Teamwork and Collaboration
Organization and Time Management
Attention to Detail
Timeline
Waiter
Chili's
01.2023 - Current
Home Health Aide
Of Dr. Godfree & Family
11.2022 - Current
Cashier
Johnson's Giant Food
05.2022 - 11.2022
Barista
Joe Muggs, Books-a-Million
10.2019 - 09.2022
Waiter
Jim N Nicks Bar-B-Q
10.2018 - 01.2019
Waitress Trainer
Steak N Shake
09.2015 - 04.2016
Customer Service Associate
Target
10.2013 - 09.2015
High School Diploma -
Calera High School
08.2009 - 03.2012
No Degree - Computer And Information Sciences
The University of Alabama At Birmingham
08.2006 - 03.2012