SHANNA BANKS

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Engaged with customers and offered assistance upon entry into store.
• Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
• Assisted customers with self-checkout machine operations.
• Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
• Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
• Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
• Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.

• Balanced hotel accounts and resolved discrepancies.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.

Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.