Shanna-Beth Sparks
Dayton,OH
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Overview
8
8
years of professional experience
Work History
Associate Restaurant Manager
Luckys Taproom
Dayton, Ohio
03.2023 - Current
- Developed and implemented training programs for new hires and existing employees.
- Conducted regular meetings with staff members to discuss issues or concerns.
- Established standards for quality service and product freshness.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved customer complaints promptly and professionally.
- Managed daily operations of the restaurant, including staff scheduling and training.
- Assisted in resolving conflicts between employees or customers.
- Developed strategies to increase customer satisfaction and loyalty.
Small Business Owner/Operator
The Drunken Waffle
Dayton, Ohio
03.2016 - 10.2022
- Created marketing strategies to drive revenue and increase brand visibility.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Ensured compliance with safety regulations throughout the facility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Identified potential risks associated with operations in order to minimize liabilities.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Devised and implemented marketing strategies to attract new clients.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Hooked and unhooked trailers from tractor and converter dollies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OHSkills
- Budgeting and financial management
- Staff Training and Development
- Menu Planning
- Marketing and Promotions
- Restaurant operations management
- Schedule Coordination
- Operations Management
- Menu development
- Staff Management
- Labor and food cost control
- Catering Coordination
- Honed marketing skills
- Food Service Background
- Shift Management
- Organization and prioritization
- Supervisory skills
- Team Management
- Staff Scheduling
- Stable work history
- Full service restaurant background
Timeline
Associate Restaurant Manager
Luckys Taproom
03.2023 - Current
Small Business Owner/Operator
The Drunken Waffle
03.2016 - 10.2022
Some College (No Degree) - Business Management
Sinclair Community College