Summary
Overview
Work History
Education
Skills
Timeline

Shanna Brooks

Edna,TX

Summary

Professional with extensive experience in leadership and communication, including a role as a Child Protective Investigator at the Department of Family and Protective Services. Proven ability to manage high-stress situations and maintain accurate records, ensuring safety and compliance. Skilled in conflict resolution and adept at utilizing computer systems for documentation.

Overview

30
30
years of professional experience

Work History

Notary Public

Brooks Signing Service
07.2024 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.

Correctional Officer

Texas Department Of Criminal Justice
07.2022 - 03.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Child Protective Investigator

Department of Family and Protective Services
12.2012 - 06.2014
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Documented all relevant information by filling out forms and completing case reports.
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
  • Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.

Customer Service Representative

United Healthcare
01.2008 - 02.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Verizon Wireless
08.1998 - 05.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Armorer

United States Army
08.1995 - 08.1998
  • Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
  • Assisted in the training of new commisioned officers
  • Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.

Education

BBA - Business

Texas Southern University, Houston, TX
12-2006

Skills

  • Leadership
  • Management
  • Communication
  • Computer

Timeline

Notary Public - Brooks Signing Service
07.2024 - Current
Correctional Officer - Texas Department Of Criminal Justice
07.2022 - 03.2025
Child Protective Investigator - Department of Family and Protective Services
12.2012 - 06.2014
Customer Service Representative - United Healthcare
01.2008 - 02.2011
Customer Service Representative - Verizon Wireless
08.1998 - 05.2006
Armorer - United States Army
08.1995 - 08.1998
Texas Southern University - BBA, Business

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Shanna Brooks