Shanna Chavez

Additional Qualifications Technical Skills

• Process and maintain approximately 1,400+ customer leads and records monthly with a high level of accuracy and attention to detail.
• Enter, update, and verify customer information, appointment details, and operational records across multiple company systems and databases.
• Coordinate scheduling and appointment logistics for multi-state operations while maintaining organized daily workflows.
• Maintain detailed and accurate records for sales representatives, customer appointments, and operational reporting.
• Manage high-volume inbound and outbound communication regarding scheduling confirmations, rescheduling, and customer support.
• Assist with operational coordination by organizing appointment distribution and ensuring schedule accuracy across multiple territories.
• Utilize CRM and scheduling software to track customer interactions, appointment statuses, and workflow updates.
• Handle confidential customer and company information with professionalism and discretion.
• Support multiple departments simultaneously while maintaining strong organizational control in fast-paced environments.
• Identify and resolve scheduling conflicts, data discrepancies, and administrative issues efficiently.
• Strong ability to prioritize tasks and manage competing deadlines.
• Proven reliability and consistency in high-volume operational environments.
• Experienced working independently with minimal supervision.
• Excellent written and verbal communication skills.
• Fast learner with strong adaptability to new systems and processes.