Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanna Cleveland

Manager

Summary

Operational transportation Manager with a 5-year background overseeing LTL shipment coordination. Adept at reducing operational costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers, dockworkers, CSR's and salaried employees. Excellent multitasking, time management, leadership and verbal communication talents.

Overview

10
10
years of professional experience

Work History

Freight Operation Manager

XPO LTL
02.2018 - Current
  • Streamlined freight operations by implementing efficient processes and procedures.
  • Reduced delivery times with effective route planning and scheduling.
  • Improved customer satisfaction by promptly addressing concerns and resolving issues.
  • Enhanced safety standards through regular employee training and monitoring compliance.
  • Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.

Project Coordinator

Allsteel
08.2013 - 01.2018


  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

Education

Master of Arts - Organizational Communications

University of Dubuque
Dubuque, IA
06.2006

Bachelor of Arts - Speech Communication And Rhetoric

University of Dubuque
Dubuque, IA
05.2004

Skills

  • Performance Metrics Analysis
  • Software Proficiency
  • Route Scheduling
  • Quality Assurance
  • Adaptability and Flexibility
  • Time Management
  • Regulatory Compliance
  • Vendor Management
  • Safety Protocols
  • Customer Service Excellence
  • Team Leadership
  • Project Management
  • Decision Making
  • Process Improvement
  • Transportation Planning
  • Cost Reduction Strategies
  • Staff Training and Development
  • Problem Solving
  • Freight Optimization
  • Load Planning

Accomplishments

Employee Excellence Award July 2022

Global Town Hall MVP Recognition August 2023

Timeline

Freight Operation Manager

XPO LTL
02.2018 - Current

Project Coordinator

Allsteel
08.2013 - 01.2018

Master of Arts - Organizational Communications

University of Dubuque

Bachelor of Arts - Speech Communication And Rhetoric

University of Dubuque

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