Shanna Connelly
Clarksville,TN
Summary
With a robust background at Pain Management Group, I excel in HIPAA compliance and clear communication, enhancing patient care through efficient referral coordination and emergency medical treatment. My leadership in clinical settings has significantly improved patient satisfaction and streamlined healthcare processes, demonstrating a commitment to excellence and teamwork.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Referral Coordinator / Medical Assistant
Pain Management Group
11.2024 - Current
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Improved inter-departmental collaboration by establishing effective referral protocols.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Healthcare Specialist (68W)
Tennessee Army National Guard
10.2021 - Current
- Responded swiftly to field emergencies under challenging conditions while maintaining composure under pressure.
- Established trust with patients by demonstrating a genuine concern for their wellbeing and maintaining open lines of communication throughout the treatment process.
- Conducted comprehensive physical examinations for accurate diagnosis and treatment planning.
- Performed advanced life support techniques, including airway management and defibrillation, to stabilize critically ill patients.
- Maintained patient records in accordance with HIPAA guidelines, safeguarding sensitive information from unauthorized access or disclosure.
- Participated in ongoing training to stay current on medical advancements and best practices for patient care.
- Administered medications, IV fluids, and blood products with precision to optimize patient recovery.
- Assisted physicians with surgical procedures, ensuring proper sterilization protocols were followed for optimal results.
- Mentored junior healthcare specialists in developing technical skills and adhering to safety protocols during critical situations.
Medical Assistant Team Leader
North Clarksville Medical Center
02.2024 - 08.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Coordinated laboratory services for timely test results and improved patient outcomes.
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
Assistant Teacher
Kids Point Daycare and Preschool
08.2023 - 12.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Golf Professional
Broadland Creek Golf Course
05.2023 - 07.2023
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
CNA /Assistant Housekeeper
Avantara Nursing Home
12.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Credit Card Collection Agent
Premier Bankcard
01.2021 - 11.2021
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
- Streamlined operations by developing and maintaining accurate records of all collection activities in a timely manner.
- Elevated overall collections success rate through proactive collaboration with cross-functional teams such as sales, customer service, and finance departments.
- Improved debt recovery rates by implementing effective collection strategies and maintaining clear communication with customers.
- Maintained up-to-date knowledge of relevant federal/state regulations to ensure compliance across all collection activities.
- Upheld customer trust by adhering strictly to company policies regarding confidentiality of personal financial information throughout the collections process.
- Collected on delinquent accounts to reduce overdue balances.
Sales Lead
Pam's Purple Door
05.2020 - 11.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Lead Waitress
Black Angus Steak House
06.2019 - 04.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Handled cash transactions accurately and responsibly when required.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
Education
Bachelor of Science - Health Sciences
American Public University
Online05-2025
Skills
- Pre-authorizations
- HIPAA compliance
- Emergency medical treatment
- Clinical leadership
- Patient care
- Customer service
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Clear communication
- Quality assurance monitoring
- Data entry
- Phlebotomy
- Accurate documentation
- CPR
- Prior Authorizations
Certification
● BLS Certification
● EMT-B Certification
● AED Certification
● CPR Certification
Timeline
Referral Coordinator / Medical Assistant
Pain Management Group
11.2024 - Current
Medical Assistant Team Leader
North Clarksville Medical Center
02.2024 - 08.2024
Assistant Teacher
Kids Point Daycare and Preschool
08.2023 - 12.2023
Golf Professional
Broadland Creek Golf Course
05.2023 - 07.2023
CNA /Assistant Housekeeper
Avantara Nursing Home
12.2021 - 06.2022
Healthcare Specialist (68W)
Tennessee Army National Guard
10.2021 - Current
Credit Card Collection Agent
Premier Bankcard
01.2021 - 11.2021
Sales Lead
Pam's Purple Door
05.2020 - 11.2020
Lead Waitress
Black Angus Steak House
06.2019 - 04.2020
Bachelor of Science - Health Sciences
American Public University
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