Shanna Cox
Citrus Heights,CA
Never give in except to convictions of honor and good sense.
Winston Churchill
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in USPS sales.
Overview
16
16
years of professional experience
Work History
Sales Service Associate
United States Postal Service, USPS
01.2016 - 01.2023
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Medical Assistant
Dr. Ronald Sockolov
05.2007 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Oriented and trained new staff on proper procedures and policies.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate of Arts - Human Resources Management
11.2023
Associate of Science - Medical Assisting
01.2007
Skills
- Recordkeeping Accuracy
- Cash Register Operations
- Order and Invoice Processing
- Critical Thinking
- Solving Customer Concerns
- Team Goals
- Customer Transactions
- Customer Service and Assistance
- Store Displays
- Effective Customer Communication
- Receiving Payments
- Paperwork Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Service Associate - United States Postal Service, USPS
01.2016 - 01.2023
Medical Assistant - Dr. Ronald Sockolov
05.2007 - 01.2016
Metrix Online Learning - Associate of Arts, Human Resources Management
National Career Education - Associate of Science, Medical Assisting
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