Shanna Cox
Atlanta,GA
Summary
Diligent professional with comprehensive background in underwriting support, known for optimizing workflow efficiency and enhancing procedural accuracy. Successfully contributed to significant policy reviews and risk assessments, ensuring seamless operations and enhance client satisfaction through effective problem resolution and meticulous attention to detail. Skilled in fostering team collaboration and driving results. Adept at adapting to changing demands and ensuring reliable, accurate support. Strong analytical and problem-solving abilities combined with effective communication and organizational success.
Overview
26
26
years of professional experience
Work History
Renewable Energy Account Coordinator
Brown & Brown Insurance
01.2022 - Current
- Ensured timely response to carrier and customer inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Maintained detailed records of account activities, ensuring accurate new business, renewals, endorsement and cancellation invoicing, continuation certificates, and monthly bond schedule spreadsheet for Account Managers and Carriers through Erlon and AMS systems.
- Optimized organizational systems for payment processing, past due billing, executed check request, and AR reports using AMS and Smartsheets.
Licensed Claim Specialist
State Farm Insurance Inc.
08.2018 - 11.2021
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
Customer Care Service Representative
State Farm Insurance Inc.
12.2016 - 08.2018
- Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Reduced call wait times for customers by streamlining processes and implementing efficient call routing strategies.
- Balanced competing priorities to meet deadlines while maintaining exceptional customer care standards.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
Labor and Delivery Executive Assistant
Grady Health Systems
08.2012 - 12.2016
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Enhanced director 's productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
Surety Underwriter Assistant
Capitol Indemnity
07.2008 - 05.2012
- Performed wide-ranging administrative, financial and service-related functions such as processing new business, renewals, endorsements, cancellations, and continuation certificates.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Boosted team productivity with regular preparation of detailed reports and presentations for Sr. Underwriting.
Underwriting Assistant, Commercial Lines
Southern Insurance Underwriters, Inc.
10.2001 - 07.2008
- Maintained detailed records of correspondence relating to each account; facilitating quick access when needed.
- Streamlined data entry processes, reducing overall processing time for new applications while maintaining attention to detail.
- Expedited policy renewals through proactive communication with underwriting team, collecting necessary information ahead of deadlines.
- Reduced errors in policy documentation by thoroughly proofreading drafts before submission to underwriters for approval.
- Commercial property rating, quoting, binding and reviewing endorsement requests for processing.
- Prepared requisitions for credit reports, Motor Vehicle Reports (MVR), Dun & Bradstreet reports, and Loss Runs.
Data Management Specialist
Southern Insurance Underwriters, Inc.
10.1998 - 10.2001
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Connected callers with appropriate professional, department, or business.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL08-2026
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05-2011
Skills
- Customer service
- Account management
- Troubleshooting and problem resolution
- Account analysis
- Microsoft office
- Bookkeeping
- Strategic planning
- Multitasking and organization
- Accounts payable and receivable
- Quickbooks
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Time management and Analytical Thinking
- Verbal and written communication
- Adaptability and flexibility
- Smartsheets
- Erlon, AS400, AMS360, Epic, and Kronos System
- Workday, Salesforce, Slack, and SharePoint
License and Certification
Property and Casualty Insurance License - Kaplan University - 2025
Notary Public Appointment - Covington, GA. - 2024
Claims Adjuster License - State Farm Insurance - 2017
Associate in General Insurance (AINS) - Southern Insurance Underwriters, Inc. - 2001
Timeline
Renewable Energy Account Coordinator
Brown & Brown Insurance
01.2022 - Current
Licensed Claim Specialist
State Farm Insurance Inc.
08.2018 - 11.2021
Customer Care Service Representative
State Farm Insurance Inc.
12.2016 - 08.2018
Labor and Delivery Executive Assistant
Grady Health Systems
08.2012 - 12.2016
Surety Underwriter Assistant
Capitol Indemnity
07.2008 - 05.2012
Underwriting Assistant, Commercial Lines
Southern Insurance Underwriters, Inc.
10.2001 - 07.2008
Data Management Specialist
Southern Insurance Underwriters, Inc.
10.1998 - 10.2001
Bachelor of Science - Business Administration And Management
Columbia Southern University
Associate of Arts - Business Administration
University of Phoenix
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