Shanna Downs
Bluefields,Nicaragua,Nicaragua
Summary
Dynamic hospitality professional with a proven track record at La Fogata Restaurant Bar, excelling in customer service and teamwork. Recognized for maintaining cleanliness standards and training staff effectively. Skilled in food safety and order taking, ensuring guest satisfaction during high-volume events. Committed to enhancing the dining experience through exceptional service.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
12
12
years of professional experience
Work History
Buffet Server
La Fogata Restaurant Bar
02.2019 - Current
- Provided exceptional customer service by ensuring timely replenishment of buffet items.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on buffet setup and service protocols.
- Collaborated with kitchen team to ensure accurate presentation of food offerings.
- Led team efforts in managing high-volume events, ensuring seamless operations.
Restaurant Waiter
Marbella Restaurant
09.2018 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accuracy of food orders and dietary requirements.
- Trained new waitstaff on restaurant protocols and customer service best practices.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Room Attendant
Hotel EL Dorado Bluefields
01.2014 - 07.2018
- Ensured cleanliness and organization of guest rooms and common areas.
- Managed inventory of cleaning supplies and linens efficiently.
- Collaborated with housekeeping team to maintain high service standards.
- Implemented safe handling procedures for cleaning chemicals and equipment.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Education
High School Diploma -
Saint's Marks High School
Bluefeilds,Nicaragua03-2012
Skills
- Excellent customer service
- Food safety
- Order taking
- Cleanliness standard
- Food preparation assistance
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Professional Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
Timeline
Buffet Server
La Fogata Restaurant Bar
02.2019 - Current
Restaurant Waiter
Marbella Restaurant
09.2018 - 02.2023
Room Attendant
Hotel EL Dorado Bluefields
01.2014 - 07.2018
High School Diploma -
Saint's Marks High School