Shanna Fuentes

• Supervised daily operations to ensure high-quality resident care standards.
• Ensured compliance with local, state, and federal healthcare regulations.
• Coordinated life safety code inspections and health inspections effectively.
• Managed Medicaid billing processes to maintain financial accuracy.
• Collaborated with physicians to enhance patient outcomes through effective communication.
• Oversaw admissions and discharges, including paperwork, care plans, and service plans.
• Maintained comprehensive medical records and financial documentation for audits.
• Implemented quality control measures to uphold company standards
• Conducting Employee Background Checks: Texas Department of Public Safety Criminal Background Check and Sex Offender Registry. Office of the Inspector General (OIG): State and Federal Exclusion Search Results.
• Dads' Regulatory Service Search Results - Employee Misconduct Registry.
• Yearly Criminal History and Employee Misconduct Registry
• Monthly Office of the Inspector General, State and Federal Exclusion Search Results
• Employee Orientation: 4 hours, Personal Policies: 16 hours, on-the-Job Training.
• Employee yearly training: 6 hours of required documentation.
• Evaluated resident needs to adjust care services effectively.
• Explained policies, procedures and services to patients.

• Streamlined client communication and appointment scheduling for insurance consultations.
• Maintained accurate client records during insurance application processing.
• Executed data entry tasks, verifying and correcting entries as necessary.
• Provided administrative support through efficient document copying, scanning, and filing.
• Organized office operations by managing calendars and scheduling meetings effectively.
• Safeguarded confidentiality of sensitive information during mail handling.
• Assisted in preparation of policy documents and client correspondence.
• Operated office equipment to enhance productivity.

• Supervised daily operations to ensure high-quality resident care standards.
• Ensured compliance with local, state, and federal healthcare regulations.
• Coordinated life safety code inspections and health inspections effectively.
• Managed Medicaid billing processes to maintain financial accuracy.
• Collaborated with physicians to enhance patient outcomes through effective communication.
• Oversaw admissions and discharges, including paperwork, care plans, and service plans.
• Maintained comprehensive medical records and financial documentation for audits.
• Implemented quality control measures to uphold company standards
• Conducting Employee Background Checks: Texas Department of Public Safety Criminal Background Check and Sex Offender Registry. Office of the Inspector General (OIG): State and Federal Exclusion Search Results.
• Dads' Regulatory Service Search Results - Employee Misconduct Registry.
• Yearly Criminal History and Employee Misconduct Registry
• Monthly Office of the Inspector General, State and Federal Exclusion Search Results
• Employee Orientation: 4 hours, Personal Policies: 16 hours, on-the-Job Training.
• Employee yearly training: 6 hours of required documentation.

Overview day-to-day office operations, including receiving correspondence and answering multiple phone lines.

Medical Records.

Daily Census

Resident financial records.

Medicaid applications.

Insurance verifications: Private Insurance, Medicaid and Medicare

Obtained history and physical examination.

Referrals

Admissions and discharges.

Employee Files.

Employee Credentials.

Employee Orientation.

Employee CEU hours.

Resident Trust Fund.

Payroll

• Managed scheduling for patient appointments and staff meetings in nursing home.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Developed and maintained filing systems for confidential documents and records.