Shanna Grote

• Revitalized underperforming business through strategic processes.

Established and scaled operations by onboarding and mentoring workforce to ensure seamless functionality without direct supervision.

• Implemented successful business strategies to increase revenue and grow the business.
• Prepared staff work schedules and assigned team members to specific duties.
• Oversaw hiring process for new employees, from recruiting to onboarding/training and payroll processing.
• Managed year-end processing tasks, including tax document preparation and distribution to employees.
• Managed daily operations of the business.
• Performed administrative tasks such as data entry, filing, bookkeeping.

• Developed and executed strategic business plans to achieve revenue and growth targets.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Organized meetings between senior management and prospective customers.
• Negotiated and closed high-value contracts with new and existing clients to increase market share.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.