SHANNA HARRIS
Chicago,Illinois
Summary
Customer service and operations professional with 10+ years of experience delivering exceptional customer support in fast-paced retail, production, and supervisory environments. Skilled in handling high-volume customer interactions, resolving complaints, multitasking, data entry, cash handling, and team leadership. Strong communication and problem-solving abilities with experience managing employees, maintaining customer satisfaction, and meeting performance goals. Proficient in typing 60 WPM with the ability to quickly learn new systems and processes.
Overview
16
16
years of professional experience
Work History
Production Associate
Mondelez International
Chicago
08.2025 - Current
- Support daily production operations while maintaining quality and efficiency standards in a fast-paced environment.
- Work collaboratively with team members and supervisors to meet production goals and deadlines.
- Maintain accurate documentation and follow workplace safety procedures.
- Demonstrate strong reliability, communication, and problem-solving skills.
- Adapt quickly to changing priorities while maintaining attention to detail.
Machine Operator
Ferrara Candy
Park Forest
08.2024 - 08.2025
- Monitor production equipment and maintain efficient workflow in a fast-paced environment.
- Complete detailed production and maintenance reports with strong attention to accuracy.
- Troubleshoot machine issues and communicate effectively with team members and supervisors.
- Maintain safety standards and ensure quality control throughout production processes.
- Demonstrate reliability, time management, and the ability to work independently and within a team.
Mail Handler
USPS
07.2020 - 08.2024
- Managed high-volume mail processing while meeting strict deadlines and productivity goals.
- Maintained organized workflow and ensured timely handling of packages and mail.
- Demonstrated strong attention to detail, accuracy, and customer-focused service.
- Worked efficiently in fast-paced environments while maintaining workplace safety standards.
- Collaborated with team members to ensure operational efficiency during peak seasons.
Line Assembly
Subaru of Indiana Automotive
04.2019 - 07.2020
- Performed assembly operations while maintaining quality and efficiency standards.
- Worked in a team-oriented environment requiring communication and problem-solving skills.
- Assisted with product inspections and ensured components met operational standards.
Packing Machine Operator
PepsiCo (Frito Lay)
Frankfort
12.2017 - 04.2019
- Operated and maintained packaging equipment in a high-production environment.
- Maintained accurate documentation and ensured product quality standards were met.
- Demonstrated attention to detail and ability to multitask effectively.
- Supported team productivity and maintained a clean, organized workspace.
Front End Zone Associate
Walmart
Lafayette
09.2013 - 12.2017
- Delivered excellent customer service by assisting customers with questions, purchases, and problem resolution.
- Processed transactions accurately while handling cash and balancing registers.
- Maintained positive relationships with customers, coworkers, and management.
- Assisted with training and supporting team members to improve customer satisfaction.
- Managed multiple responsibilities in a fast-paced retail environment.
Store Manager
Family Dollar
Chicago
08.2010 - 03.2013
- Managed daily store operations for a high-volume retail location.
- Handled customer concerns in person and by phone while ensuring customer satisfaction.
- Recruited, trained, and supervised employees while maintaining performance standards.
- Oversaw scheduling, inventory management, cash handling, and bank deposits.
- Increased sales performance through strong customer service and team leadership.
Education
Associate of Applied Science - CAD
ITT Technical Institute
Matteson01.2003
High School Diploma - undefined
Alan B. Shepard High School
Palos Heights01.2001
Skills
- Customer Service & Customer Support
- Call Center Communication Skills
- Complaint Resolution
- Data Entry & Documentation
- Multitasking & Time Management
- Team Leadership & Staff Training
- Cash Handling & POS Systems
- Problem Solving
- Inventory Control
- Scheduling & Team Coordination
- Microsoft Office & Computer Skills
- Strong Verbal & Written Communication
- Conflict Resolution
- Workplace Safety
- Typing Speed: 60 WPM
Timeline
Production Associate
Mondelez International
08.2025 - Current
Machine Operator
Ferrara Candy
08.2024 - 08.2025
Mail Handler
USPS
07.2020 - 08.2024
Line Assembly
Subaru of Indiana Automotive
04.2019 - 07.2020
Packing Machine Operator
PepsiCo (Frito Lay)
12.2017 - 04.2019
Front End Zone Associate
Walmart
09.2013 - 12.2017
Store Manager
Family Dollar
08.2010 - 03.2013
High School Diploma - undefined
Alan B. Shepard High School
Associate of Applied Science - CAD
ITT Technical Institute