Shanna Hunter
Valley,AL
Summary
Proficient operations manager with strong skills in project coordination and workflow analysis. Committed to driving operational excellence and fostering a collaborative environment that enhances service outcomes.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Manager of Operations, e-sMMArt
Marsh & McLennan
West Point, GA
06.2015 - Current
- Managed daily operations of call center team to ensure effective communication.
- Oversaw daily operations to ensure smooth workflow. to ensure compliance with company standards and operational efficiency.
- Monitored daily operations, tracking call volume, average speed of answer, service levels, and customer satisfaction scores.
- Created staffing schedules to optimize team performance during busy periods. and staffing to maintain optimal coverage during peak hours.
- Coordinated cross-departmental communication to enhance project alignment and collaboration.
- Collaborated with other departments to improve service delivery processes.
- Analyzed workflow patterns to identify improvement opportunities and drive innovation.
- Collaborated effectively with team members to achieve objectives. with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Administrative Office Associate
Dermatology Specialists Of Alabama
Auburn, AL
12.2012 - 06.2015
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Inputted customer information into database system accurately and efficiently.
- Answered multi-line phone system and directed calls.
- Welcomed visitors at front desk, providing directions and assistance. in person or on the telephone; answered or referred inquiries.
Administrative Assistant
West Georgia Dermatology
LaGrange, GA
02.2007 - 11.2012
- Maintained accurate medical records of patient care services rendered.
- Processed medical records requests, including release of information forms.
- Performed patient intake and registration activities, verifying insurance coverage and eligibility.
- Assisted physicians during patient examinations and procedures.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
Bachelor of Science - Psychology
Troy University
Phenix City, AL12-2010
Associate of Science -
Central Alabama Community College
Alexander City, AL05-2008
High School Diploma -
Valley High School
Valley05-2006
Skills
- Operations management
- Process optimization
- Workflow analysis
- Performance metrics
- Compliance monitoring
- Project coordination
- Staffing optimization
- Time management
- Team collaboration
- Communication management
Certification
- Life and Health Insurance Agent (GA, AL, CA)
Timeline
Manager of Operations, e-sMMArt
Marsh & McLennan
06.2015 - Current
Administrative Office Associate
Dermatology Specialists Of Alabama
12.2012 - 06.2015
Administrative Assistant
West Georgia Dermatology
02.2007 - 11.2012
Bachelor of Science - Psychology
Troy University
Associate of Science -
Central Alabama Community College
High School Diploma -
Valley High School