Shanna Jay
Summary
Experienced and results-driven client success professional with 3 years within the SAAS software industry. Proven track record of cultivating strong client relationships, driving revenue growth, and delivering exceptional customer experiences. Adept at leveraging technical acumen, analytical skills, and a passion for client success to navigate complex customer situations and recommend tailored solutions.
Overview
6
6
years of professional experience
Work History
Product Education/Implementation Specialist
Asset Panda
04.2023 - Current
- Conducted in-depth software training sessions for clients, optimizing implementation and utilization.
- Received consistent positive feedback, maintaining a100% customer satisfaction rate.
- Successfully trained over 50 clients, demonstrating high user competency and satisfaction.
- Focused solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
Senior Account Coordinator
ChowNow
05.2020 - 07.2022
- Managed post-sale process and onboarding for 40+ SMB restaurant partners, generating $27m+ in GFS revenue.
- Exceeded activity metrics, reducing average launch cycle to
- Directed launch of 650+ restaurants and marketed/sold 600+ additional products, enhancing client portfolios.
- Fostered trusted client relationships, trained new accounts, and obtained customer feedback for improvement.
Insurance Sales Agent
Spring Venture Group
07.2017 - 12.2018
- Consistently exceeded sales quotas, showcasing expertise in coordinating and conducting sales activities.
- Achieved 20% success rate in upselling and cross-selling supplemental coverage.
- Utilized data-driven and financial analysis to ensure clients' appropriate insurance plans.
- Developed positive client relationships and prospecting strategies for new leads.
Education
Bachelor of Science - Journalism
University of Kansas
Lawrence, KS05.2011
Study Abroad - International And Intercultural Communication
Universidad De Veritas
Costa Rica2009
Skills
- Strong technical acumen and analytical skills
- Excellent client and internal communication
- Quick learner of new products and technologies
- Friendly, patient, and professional demeanor
- Effective multitasking and prioritization
- Passionate about client success
- Experience working with remote teams and clients
- Project scope and client needs assessment
Timeline
Product Education/Implementation Specialist
Asset Panda
04.2023 - Current
Senior Account Coordinator
ChowNow
05.2020 - 07.2022
Insurance Sales Agent
Spring Venture Group
07.2017 - 12.2018
Bachelor of Science - Journalism
University of Kansas
Study Abroad - International And Intercultural Communication
Universidad De Veritas
Similar Profiles
Courtney FarmerCourtney Farmer
Senior Technical Account Manager at Asset PandaSenior Technical Account Manager at Asset Panda
Carl Erick TipdasCarl Erick Tipdas
Kitchen Help at Panda Restaurant Group, Inc., Panda ExpressKitchen Help at Panda Restaurant Group, Inc., Panda Express
Tristan BarberiTristan Barberi
Cook at Panda Restaurant Group, Inc., Panda ExpressCook at Panda Restaurant Group, Inc., Panda Express
Mitchell HallsMitchell Halls
Product & Implementation Specialist at FinPOWERProduct & Implementation Specialist at FinPOWER
Mohammed AssioboMohammed Assiobo
Product Implementation Specialist at ABC Fitness Solutions LLCProduct Implementation Specialist at ABC Fitness Solutions LLC