Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanna Jones

Knoxville,Tennessee

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equips employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Petro's Chili & Chips
10.2019 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Food & Beverage Supervisor

Holiday Inn
05.2019 - 05.2020
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Server

Cracker Barrell
05.2019 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Supervisor of Operations

Main Event
09.2017 - 03.2018
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

No Degree - Phlebotomy

Tennessee Collage of Applied Technology
Knoxville, TN
05.2013

No Degree - CNA

Tennessee Collage of Applied Technology
Knoxville, TN
01.2013

Skills

  • Production Preparation
  • Sales and Marketing
  • Store Opening and Closing
  • Conflict Resolution Techniques
  • Positive Learning Environment
  • Team Leadership
  • Cash Handling Expertise
  • Motivational Leadership
  • Hospitality Management

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

Timeline

Manager

Petro's Chili & Chips
10.2019 - 06.2023

Food & Beverage Supervisor

Holiday Inn
05.2019 - 05.2020

Server

Cracker Barrell
05.2019 - 11.2019

Supervisor of Operations

Main Event
09.2017 - 03.2018

No Degree - Phlebotomy

Tennessee Collage of Applied Technology

No Degree - CNA

Tennessee Collage of Applied Technology

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Shanna Jones