Shanna Jones
Memphis,TN
Summary
As quality professional with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Overview
17
17
years of professional experience
Work History
HIM Imaging Quality Specialist
Methodist University Hospital
06.2013 - Current
- My duties are to verify the quality of the images for the electronic medical records.
- Monitor work queues for unassigned images.
- Validated 95% of each scanned document.
- Identify errors, make corrections.
- Answer over 200 phones and fax records for immediate patient care.
- Assist with walk-ins.
- Reported problems and concerns to management.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
Social Service Assistant
Kirby Pines Retirement Community
07.2012 - 03.2013
- Arrange transportation, complete social history.
- Assist with grievance, resident, and family concerns.
- Answer multiple phone lines and route calls.
- Admit residents into the facility.
- Enter demographic information to create a face sheet.
- Set up referrals for consults.
- Assist with room changes.
- Ability to work in a stressful environment.
- Also, maintain 95% control of the workflow.
- Discharge planning/arrange home health as needed.
- Mail out care plan letters.
- Assist the Director with marketing techniques, one is to schedule tours and make contact with the hospital and family members.
- Assist the families with new admission paperwork.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
Medical Records Clerk
Christ Community Health Service
10.2008 - 02.2012
- Duties consist of pulling 98% of charts for same-day appointments.
- Greet patients, family members, and assist with records requests and post-payment.
- Good communication skills, ability to multitask.
- Pick up/File medical records.
- Scan patient information into EMDs and forward to the correct provider to sign off on, in the electronic system.
- Print/Pull for chart reviews.
- Copy records for healthcare facilities and insurance companies.
- Open and distribute mail.
- Act as a back-up, checking in/out at the front desk.
- Supported medical staff by providing organized and accurate medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
Education
Associate’s Degree - Health Sciences
Dyersburg State Community College
Dyersburg, TN01.2022
Diploma -
Westside High School
Memphis, TN01.2002
Skills
- Image quality evaluation
- Document validation
- Accurate data entry
- Electronic health record management
Timeline
HIM Imaging Quality Specialist
Methodist University Hospital
06.2013 - Current
Social Service Assistant
Kirby Pines Retirement Community
07.2012 - 03.2013
Medical Records Clerk
Christ Community Health Service
10.2008 - 02.2012
Associate’s Degree - Health Sciences
Dyersburg State Community College
Diploma -
Westside High School
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