Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Josker

Oak Park,CA

Summary

Versatile professional skilled in science education, healthcare, and immigration services. Expertise in analyzing documentation for immigration eligibility, managing optical teams, and providing exceptional customer service, driving operational success and fostering a collaborative environment.

Overview

11
11
years of professional experience

Work History

Immigration Services Officer

USCIS
Chatsworth, California
08.2024 - Current
  • Reviewed immigration applications for compliance with federal regulations.
  • Conducted interviews to assess applicants' eligibility for immigration benefits.
  • Analyzed documentation to verify applicant identity and background information.
  • Completed Immigration Services officer Basic Training Program 2502 (February 13, 2025)

Acquired expertise in multiple immigration forms to ensure compliance with federal regulations.

I-765 (C)(8)’s

I-485 Family Based and Employment Based

I-130 Petition for Alien Relative

I-131 EAP and Military Parole in Place

I-551 Stamp (ADIT stamp)

I-94s for Asylum and ADIT stamp

Optical Manager

Khanna Vision Institute
Westlake, California
10.2022 - 11.2024
  • Led optical team in providing exceptional patient care and service.
  • Collaborated with ophthalmologists to coordinate patient treatments and referrals.
  • Managed and trained optical staff to ensure quality customer service.
  • Oversaw scheduling of patient appointments to ensure efficient operations.
  • Managed inventory of eyewear products and supplies for optimal availability.
  • Developed a system for tracking customer orders from start to finish.
  • Prepared reports on sales trends, budgeting, and operational performance.

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
Thousand Oaks, CA
07.2016 - 09.2022
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Tested patients for glaucoma and retinal conditions, including macular degeneration and cataracts.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refraction evaluations.
  • Completed field of vision, OCTs and pachymetry evaluations.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length

Teacher

Pepperdine Learning Group
Malibu, CA
09.2015 - 06.2016
  • Planned and implemented integrated lessons to meet national standards.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers and course work.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Completed daily reports, meal count sheets and attendance logs.

Education

Bachelor of Arts - Liberal Arts Emphasis in Science

Pepperdine University
Malibu, CA
04-2012

Skills

  • Regulatory Compliance
  • Application Review
  • Document Review
  • Policy Analysis
  • Case Management
  • Interview Techniques
  • Client Assessment
  • Systems Analysis
  • Problem Solving
  • Critical Thinking

Timeline

Immigration Services Officer

USCIS
08.2024 - Current

Optical Manager

Khanna Vision Institute
10.2022 - 11.2024

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
07.2016 - 09.2022

Teacher

Pepperdine Learning Group
09.2015 - 06.2016

Bachelor of Arts - Liberal Arts Emphasis in Science

Pepperdine University
Shanna Josker