Lynn Wade
Dallas
Summary
Diligent Sales Associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
43
43
years of professional experience
Work History
Immigration Services Officer
Department of Homeland Security, USCIS
Irving, TX
12.2017 - Current
- Evaluated immigration applications for compliance with regulations and policies.
- Conducted interviews with applicants to assess eligibility and gather necessary information.
- Reviewed case files and documentation to ensure accuracy and completeness.
- Collaborated with legal teams to resolve complex immigration issues.
- Led initiatives to streamline application processing, improving overall efficiency.
- Mentored junior officers in case analysis and decision-making processes.
- Implemented quality control measures to enhance accuracy of adjudications.
- Advised management on procedural updates based on evolving immigration policies, leading to more efficient operations.
- Identified potential areas of improvement within the department, proposing solutions that led to increased productivity and enhanced service quality.
- Facilitated the successful integration of immigrants by connecting them to essential community services, such as language classes and employment assistance.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Served as a liaison between applicants and other government agencies when required for expedited processing or additional information gathering.
- Collaborated with team members to share best practices, ensuring a high level of service for all clients.
- Delivered informative presentations on immigration programs at community events, promoting public understanding of available resources and options.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
- Participated in interagency meetings to discuss emerging trends in immigration enforcement activities, ensuring alignment between departments'' goals and objectives.
- Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Investigated visitors who have remained in country longer than visa permitted.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
Immigration Services Off, National Security Sec
Dept of Homeland Security, USCIS
Dallas, TX
04.2015 - 12.2017
- Developed training materials for new staff on immigration procedures and best practices.
- Prepared statistical reports on caseloads for senior leadership review, identifying key trends that informed strategic decisionmaking.
- Evaluated the effectiveness of immigration programs through regular audits, ensuring compliance with regulations and identifying areas for improvement.
- Streamlined application review processes for quicker turnaround times and improved approval rates.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Prevented illegal trafficking of people and narcotics.
- Detailed persons violating duly established laws and followed orders for further processing.
- Evaluated immigration applications for compliance with regulations and policies.
- Conducted interviews with applicants to assess eligibility and gather necessary information.
- Reviewed case files and documentation to ensure accuracy and completeness.
- Collaborated with legal teams to resolve complex immigration issues.
- Identified potential areas of improvement within the department, proposing solutions that led to increased productivity and enhanced service quality.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
- Investigated visitors who have remained in country longer than visa permitted.
- Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
Full Time Student
US Army
Dallas, TX
10.2010 - 06.2014
- Led training programs for new recruits, enhancing operational readiness and team cohesion.
- Developed and implemented standard operating procedures to improve efficiency in daily operations.
- Coordinated logistics for supply chain management, ensuring timely delivery of essential resources.
- Mentored junior personnel, fostering professional growth and enhancing team performance.
- Conducted research to support academic projects, enhancing critical thinking and analytical skills.
- Collaborated with peers on group assignments, fostering teamwork and communication abilities.
- Developed time management strategies to balance coursework and extracurricular activities effectively.
- Engaged in community service initiatives, demonstrating commitment to social responsibility and leadership skills.
- Assisted faculty with administrative tasks, streamlining processes and ensuring timely responses to student inquiries.
- Analyzed feedback from peers and instructors to refine academic performance and study techniques consistently.
- Met academic standards and expectations to maintain school enrollment.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Contributed to school-wide improvement initiatives by participating in professional development workshops and sharing best practices with fellow educators.
- Participated in parent-teacher conferences to discuss student performance, address concerns, and offer suggestions for improvement both at home and in the classroom.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Designed engaging assignments that promoted critical thinking skills while reinforcing course content knowledge among students.
- Utilized professor office hours to clarify topics needing elaboration.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
Senior Enlisted Advisor
United Army Recruiting Command
Las Vegas, NV
10.2002 - 09.2010
- Led recruitment strategy development to enhance talent acquisition efficiency across multiple regions.
- Mentored junior advisors, fostering skill development and promoting best practices in recruitment processes.
- Analyzed recruitment metrics to identify trends, driving data-informed decisions for improvement initiatives.
- Collaborated with leadership to align recruiting strategies with organizational goals and mission objectives.
- Conducted training workshops for team members on effective interviewing techniques and candidate assessment methods.
- Evaluated program effectiveness through feedback mechanisms, ensuring continuous improvement in recruiting efforts.
- Conducted comprehensive audits to ensure compliance with established regulations, minimizing potential risks and liabilities.
- Collaborated with interdisciplinary teams to develop strategic plans, ensuring mission success across various contexts.
- Managed personnel assignments, ensuring optimal alignment of individual talents and skills with organizational needs.
- Contributed to mission planning efforts through expert analysis of intelligence data gathered from multiple sources.
- Implemented change management strategies that enhanced adaptability among enlisted members when facing evolving operational demands.
- Improved operational capabilities with thorough risk assessments and proactive mitigation measures during complex missions.
- Championed professional development opportunities for enlisted personnel by organizing relevant workshops or seminars regularly.
- Facilitated strong relationships between senior leadership and enlisted personnel, enabling transparent communication channels for addressing concerns or issues.
- Streamlined communication processes for increased efficiency within the chain of command, resulting in optimized operations.
- Ensured workplace safety by conducting regular inspections and enforcing strict adherence to guidelines, reducing accidents or incidents on duty significantly.
- Mentored junior enlisted personnel, fostering personal growth and career development through regular guidance sessions.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Led recruitment strategies to enhance talent acquisition and meet diverse organizational needs.
- Implemented training programs to develop junior recruiters' skills and improve overall performance.
- Coordinated outreach initiatives to engage communities and promote Army career opportunities effectively.
- Analyzed recruitment data to identify trends, improving strategies for candidate engagement and retention.
- Developed strategic partnerships with educational institutions to foster relationships for future recruitment efforts.
- Spearheaded initiatives to enhance the Army's brand presence within targeted demographics through social media campaigns.
- Evaluated and optimized recruiting methods, increasing efficiency in candidate sourcing and assessment workflows.
Medical Recruiting First Sergeant
US Army
Las Vegas, NV
05.2004 - 05.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Recruiting Senior Guidance Counselor
US Army
Des Monies, IA, San Diego, CA
10.2002 - 05.2004
- Developed individualized education plans to support student academic and emotional success.
- Provided crisis intervention and conflict resolution strategies for students and families.
- Coordinated workshops and seminars addressing mental health awareness and resilience-building techniques.
- Mentored junior counselors, sharing best practices in student engagement and counseling methodologies.
- Implemented assessment tools to evaluate student needs, enhancing personalized counseling approaches.
- Collaborated with military leadership to align educational resources with service member family needs.
- Facilitated transition programs for students entering or leaving military installations, ensuring smooth adjustments.
- Analyzed program effectiveness, driving continuous improvement in counseling services and support initiatives.
- Supported at-risk students through early intervention strategies, reducing dropout rates and improving overall achievement levels.
- Led college admissions presentations, educating students and parents about the application process and financial aid opportunities.
- Coordinated special education services with dedicated teams to ensure appropriate accommodations were provided for eligible students.
- Facilitated group counseling sessions addressing topics such as stress management, time management, decision-making skills, and conflict resolution techniques.
- Maintained accurate records of student meetings, interventions implemented, referrals made, and outcomes achieved throughout the academic year.
- Evaluated course offerings regularly, ensuring alignment with current industry trends and student interests for better academic success.
- Contributed to a positive school culture by participating in various committees and initiatives aimed at enhancing overall student experience.
- Implemented effective crisis intervention protocols during critical situations involving student safety concerns or mental health issues.
- Partnered with parents and guardians to promote student success in school environment.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Mentored junior staff on best practices and compliance standards for enhanced productivity.
- Implemented new procedures to streamline operations and reduce turnaround time.
- Coordinated cross-departmental projects to align strategic objectives and improve service delivery.
- Analyzed workflow processes, identifying areas for improvement and making recommendations for enhancements.
- Managed resource allocation effectively, optimizing team performance and project outcomes.
- Developed training materials to support staff development and ensure consistent application of policies.
- Facilitated regular team meetings to assess progress, address challenges, and promote collaboration.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Military Recruiter
US Army
Multiple Locations In The United States
12.1991 - 05.2000
- Developed recruitment strategies to attract diverse candidates for military service.
- Conducted interviews and assessments to evaluate potential recruits' qualifications.
- Coordinated recruitment events and information sessions to engage local communities.
- Collaborated with educational institutions to promote military career opportunities.
- Guided candidates through the enlistment process, ensuring compliance with military standards.
- Mentored junior recruiters, enhancing team performance and recruitment techniques.
- Analyzed recruiting data to refine outreach methods and improve candidate engagement.
- Led initiatives to increase awareness of military benefits and career paths among target demographics.
- Remained current with training and sought new training opportunities to further personal growth.
- Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Organized and participated in job fairs, college campus events, and other outreach activities to increase awareness of military career opportunities.
- Participated in community events representing U.S. military and recruited interested parties.
- Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
- Conducted thorough pre-screenings of applicants, ensuring only qualified individuals were advanced through the hiring process.
- Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
- Provided exceptional support to potential recruits throughout the enlistment process, answering questions and addressing concerns promptly and professionally.
- Streamlined the recruitment process for greater efficiency, resulting in reduced time-to-hire and improved candidate experience.
- Utilized data analytics to refine recruitment tactics, leading to more efficient and effective outreach efforts.
- Coordinated with military bases to arrange tours and informational sessions, giving potential recruits firsthand insights.
- Negotiated collaboration agreements with local businesses to promote military careers at community events.
- Achieved recognition for outstanding performance in meeting recruitment targets consistently.
- Tailored communication strategies to connect with diverse applicant pools, broadening scope of potential recruits.
- Organized and led informational sessions for potential recruits, significantly increasing awareness and interest.
- Conducted thorough pre-enlistment screenings to ensure high-quality candidates progressed through selection process.
- Improved recruitment event turnout and effectiveness by meticulously planning and executing logistics.
- Fostered strong relationships with community leaders to support recruitment efforts, enhancing military's presence in local areas.
- Facilitated partnerships with educational institutions, opening pathways for student enlistment and career opportunities.
- Increased visibility of military career benefits at job fairs and career expos, attracting wider audience of potential candidates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Supply Sergeant
US Army
Germany, Fort Sill, OK
02.1984 - 12.1991
- Managed inventory control and supply chain logistics for military operations.
- Conducted regular inspections of equipment to ensure compliance with safety standards.
- Trained and mentored junior personnel on supply management procedures and protocols.
- Developed and implemented streamlined processes for efficient resource allocation.
- Coordinated with multiple departments to fulfill mission-critical supply requirements.
- Analyzed supply chain data to identify trends and optimize logistics strategies.
- Led initiatives that improved operational readiness through effective material management.
- Oversaw the procurement process, ensuring timely delivery of essential supplies and equipment.
- Organized storage of [Items] worth $[Number].
- Wrote schedules and assigned soldiers to small arms maintenance.
- Monitored market trends and adjusted procurement strategies accordingly, maintaining a competitive edge in acquiring resources.
- Contributed towards achieving sustainability goals by identifying and implementing environmentally friendly procurement practices.
- Managed and maintained accurate records of all incoming and outgoing supplies, creating a reliable database for reference.
Basic Recruit
US Army
Fort Sill, OK
10.1983 - 02.1984
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Bachelor of Science - Food And Beverage Management
Art Institute of Dallas, Texas
Dallas, TX02-2014
Bachelor of Science - Multi Discipline of Science
Grantham University
Lenexa, KS06-2010
Skills
- Legal research
- Oral communication
- Document review
- Policy analysis
- Background checks
- Security awareness
- Cross-cultural sensitivity
- Immigration law
- Confidentiality
- Interviewing techniques
- Immigration inquiries
- Integrity and honesty
- Immigration case file strategies
- Stress tolerance
- Document analysis
- Cultural awareness
- Compliance
- Continuous process improvement
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Government policy regulations
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Computer proficiency
- Team building
- Legal requirements
- Customer service
- Multitasking and organization
- Team development
- Work prioritization
- Handling escalations
- Call monitoring
- Customer relationship management (CRM)
- Sales support
- Issue resolution
- Employee scheduling
- Complaint resolution
- Quality assurance
- Goal setting
- Training programs
- Records management
- Performance evaluation
- Performance management
- Proficient in Microsoft Office Suites
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Timeline
Immigration Services Officer
Department of Homeland Security, USCIS
12.2017 - Current
Immigration Services Off, National Security Sec
Dept of Homeland Security, USCIS
04.2015 - 12.2017
Full Time Student
US Army
10.2010 - 06.2014
Medical Recruiting First Sergeant
US Army
05.2004 - 05.2006
Senior Enlisted Advisor
United Army Recruiting Command
10.2002 - 09.2010
Recruiting Senior Guidance Counselor
US Army
10.2002 - 05.2004
Military Recruiter
US Army
12.1991 - 05.2000
Supply Sergeant
US Army
02.1984 - 12.1991
Basic Recruit
US Army
10.1983 - 02.1984
Bachelor of Science - Food And Beverage Management
Art Institute of Dallas, Texas
Bachelor of Science - Multi Discipline of Science
Grantham University
Presidents Public Service Award
- Demonstrated exceptional commitment to community service and civic engagement in supporting the for the North Texas Food Bank, Government Service Donation Program, Dallas Texas.
- Achieved significant impact through innovative public service initiatives.
- Exhibited leadership qualities that inspire others to serve.
- Fostered collaboration among diverse groups to address community needs.
- Maintained a consistent record of volunteerism and advocacy.
- Contributed to the development of policies that enhance public welfare.