Shanna Kirkpatrick
Joplin,MO
Summary
Dynamic professional with a proven track record at CFI, excelling in client satisfaction through exceptional problem resolution and customer service. Skilled in compassionate caregiving and household management, I advocate for clients and provide emotional support, ensuring their needs are met with dignity and respect.
Experienced with providing compassionate care, assisting with daily living activities, and managing medical needs. Utilizes strong organizational skills to ensure all tasks are completed efficiently and effectively. Knowledge of fostering supportive and nurturing environment, demonstrating reliability and adaptability.
Overview
12
12
years of professional experience
Work History
Family Caregiver
Sharon Conness
02.2025 - 02.2025
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations with patient.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
Account Specialist Sr
CFI
03.2013 - 02.2025
- Achieved high levels of client satisfaction through timely resolution of account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Enhanced client retention by developing and implementing personalized account management strategies.
- Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2003
Skills
- Transportation assistance
- Compassionate caregiving
- Household management
- Emotional support
- Hospice care
- Social interaction
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Computer proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Received Carrier of the Year twice for On-Time Service for Home Depot.
- Took Customers that company was Failing and brought them to On-Time Service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Caregiver
Sharon Conness
02.2025 - 02.2025
Account Specialist Sr
CFI
03.2013 - 02.2025
High School Diploma -
Joplin High School
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