Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
I got an award for having the highest average for the year of our GP's. It's our store grade every 3
StoreManager
Open To Work

Shanna Knepp

Hamilton,OH

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Store ManagerCustomer Service Representative Team Lead

Work Type

Full Time

Location Preference

On-Site
Location: Hamilton, OH, USliberty twp ohiomason ohio
Open to relocation: Yes

Salary Range

$23/hr - $1000/hr

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid sick leave

Summary

results driven Store Manager with over four years of experience in optimizing daily operations and enhancing customer relations. Proven ability to train and mentor staff, implement operational improvements, and achieve measurable increases in customer satisfaction and store profitability. I became an M.I.T trainer because i love to teach and i've ran many stores and have learned alot from each one.. I take the time my first couple days with managers in training to get to know them and how they learn because some are note takers,some have to just dive in , we all learn differently so i think its important to figure that part out first so i can teach them the best for success

Overview

11
11
years of professional experience

Work History

Store Manager

United Dairy Famers Inc.
Cincinnati, OH
08.2019 - 02.2026
  • Led daily store operations to ensure optimal customer service and product availability.
  • Managed inventory control processes, reducing stock discrepancies through effective monitoring.
  • Trained and mentored staff, fostering a collaborative team environment to enhance performance.
  • Implemented operational improvements that streamlined workflows, enhancing overall efficiency in store management.
  • Ensured compliance with health and safety regulations, maintaining high standards for store cleanliness and organization.
  • setting up promotional displays
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • constantly letting people know about our loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Ran stores with 15 plus sometimes less employees.
  • i was also an M.I.T trainer. I taught workers how to be a manager and so many of them are still running there stores today :) I love training people . In the beginning i would show them small things like how to do temps, how to run the register, how to count cigarettes so i could use that time to learn that person. not everybody learns the same way so its important to me to take just a few days and pay attention , some people like to take notes , some people learn by you telling them but there doing it , there are just so many different ways people learn so i like to figure out the best way to help my manager succeed and when they get to move on to there new store i also keep myself available because in the beginning when your alone you tend to forget some things so i make sure no matter what time of day or whatever the issue may be we will figure it out together

Secretary

Hendels Tree Service and Landscaping
2456 Ross Millville Rd Hamilton Ohio 45013
05.2015 - 01.2017
  • Managed scheduling and appointment coordination for efficient office operations.
  • Maintained accurate records of client interactions and service requests.
  • Streamlined communication between field teams and management to enhance workflow efficiency.
  • Developed and implemented filing systems for improved document retrieval and organization.
  • Oversaw inventory management of office supplies, optimizing procurement processes to reduce costs.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • decided who got certain jobs which crew could get the job done quick and effectively

Education

High School Diploma -

Mt Healthy High School
Mt Healthy Ohio
05-2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

United Dairy Famers Inc.
08.2019 - 02.2026

Secretary

Hendels Tree Service and Landscaping
05.2015 - 01.2017

High School Diploma -

Mt Healthy High School

I got an award for having the highest average for the year of our GP's. It's our store grade every 3

every 3 months our stores would be gp'd "graded" .... we never knew when they were coming but it was quarterly and our bonus's were based off of it .. i got an award for having the highest gp's quartly for the whole year out of all the zones 

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Shanna Knepp