Summary
Overview
Work History
Education
Skills
Quote
Timeline
Volunteer
Shanna Laub

Shanna Laub

Independence,MO

Summary

Hardworking, dependable, and passionate candidate with strong organizational skills and a positive work attitude eager to secure a full time position utilizing and growing in skills. Detail-oriented team player ready to help achieve company goals.

Overview

15
15
years of professional experience

Work History

Order Processor

Hallmark Cards Distribution Center
01.2023 - Current
  • Coordinated with quality assurance teams to resolve discrepancies, resulting in fewer errors and delays.
  • Maintained a high level of accuracy while processing orders, leading to higher customer satisfaction rates.
  • Conducted regular self audits as completing orders to ensure accuracy and identify areas requiring attention or improvement.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Streamlined order processing by implementing efficient workflows and reducing processing time.
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.

Paraeducator, Special Education

Independence School District
01.2022 - 12.2022
  • Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
  • Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
  • Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
  • Monitored student IEP/504 progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
  • Participated in professional development opportunities to stay current on best practices within the field of special education.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and teaching/reinforcing positive behavior choices.
  • Assisted classroom teacher in supervising snack time, indoor and outdoor play, and bus loading/unloading to promote student safety.

Cashier/Self Checkout Host

Wal-Mart Supercenter
10.2021 - 12.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash, card, and check transactions.
  • Checked personal identifications during alcohol and tobacco sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
  • Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
  • Assisted in inventory management and loss prevention efforts by reporting discrepancies or issues observed during the checkout process.
  • Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
  • Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
  • Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
  • Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
  • Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely and friendly manner.

Office Manager/Administrative Coordinator

L'Arche Heartland
05.2019 - 06.2021
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities for the office and 6 group homes.
  • Increased team productivity with effective supervision, delegation of tasks, and prioritization of responsibilities.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Maintained scheduling and timekeeping system for all hourly employees.
  • Completed bi-weekly payroll for an average of 40 employees.
  • Created and maintained all payroll and tax reports.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Managed employee benefit enrollment, changes, and termination.
  • Efficiently completed all Medicaid billing and related documentation.
  • Tracked and updated all mandated employee trainings.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Prepared high-quality presentations that effectively conveyed complex information in an easily digestible format for stakeholders.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Utilized QuickBooks for all AR/AP, banking, budgeting, and account reporting.

Program Coordinator/Administrative Office Manager

Enlightened Guidance & Advocacy
10.2017 - 05.2019
  • Worked as a part of a treatment team to provide Autism evaluations and reports.
  • Provided behavioral consultations and developed behavior support plans for client families.
  • Assisted families in the implementation of behavior support plans and other identified service needs such as crisis intervention and problem solving.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Provided prompt client scheduling and appropriate referrals as needed.
  • Developed and implemented policies and procedures, as well as tracked and updated mandated trainings.
  • Created mobile work environment using cloud-based document management system and web-based accounting system.
  • Completed AR/AP activities for quick and accurate tracking of accounts.
  • Oversaw office ordering, requisitions, shipment receiving, and stocking.
  • Assisted with planning, designing, and execution of office space renovation.
  • Collaborated on company budgeting and spending.

Lead Intake Coordinator/Service Coordinator

MO Department Of Mental Health-KCRO
03.2009 - 10.2017
  • Enhanced patient intake process by streamlining communication channels and improving documentation procedures.
  • Reduced wait times for patient appointments by efficiently coordinating multiple provider schedules.
  • Completed timely and accurate medical records review and intake assessments/evaluations to determine eligibility for services.
  • Improved patient satisfaction with the intake process through attentive listening, empathy, clear communication, and crisis intervention or linking to community resources where appropriate.
  • Streamlined daily operations, effectively managing a team of 4 intake coordinators to ensure timely processing of patient information.
  • Developed PCP training materials, equipping new hires with essential knowledge and skills for success in their roles.
  • Provided HIPPA and HIMS trainings for new and current employees.
  • Administration, and staff training of, the Support Intensity Scales, and MOCABI adaptive assessment.
  • Built strong relationships with patients, families, and referral sources to support an effective intake process.
  • Conducted regular audits of intake records to identify areas for improvement, leading to increased efficiency in the workflow.
  • Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly and efficiently.
  • Provided exceptional customer service, resulting in positive feedback from both patients and referring professionals alike.
  • Cultivated a supportive team environment that fostered growth, learning, and open communication among staff members.
  • Strengthened partnerships with external agencies by participating in networking events and collaborating on joint projects.
  • Demonstrated exceptional problem-solving skills, resolving complex client issues and maintaining a high level of satisfaction.
  • Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and service providers.
  • Completed all quality assurance reporting to ensure consistent standards and quality services are being provided to clients.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Completion of accurate paper and electronic documentation/records in CIMOR and EMR to ensure full compliance with government regulations and agency guidelines.
  • Maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.

Education

Bachelor of Arts - Psychology

Pittsburg State University
Pittsburg, KS
05.1996

Skills

  • Reading Comprehension
  • Business Correspondence
  • Process Management
  • Customer Inquiries
  • Case Management
  • Progress Reporting
  • Multi-Line Phone Systems
  • Charting and Clinical Documentation
  • Critical Thinking Skills
  • Compassionate Communication
  • Intake Assessment
  • Data Entry

Quote

"You don't know who you are until you see what you can overcome."
Shanna Laub

Timeline

Order Processor

Hallmark Cards Distribution Center
01.2023 - Current

Paraeducator, Special Education

Independence School District
01.2022 - 12.2022

Cashier/Self Checkout Host

Wal-Mart Supercenter
10.2021 - 12.2022

Office Manager/Administrative Coordinator

L'Arche Heartland
05.2019 - 06.2021

Program Coordinator/Administrative Office Manager

Enlightened Guidance & Advocacy
10.2017 - 05.2019

Lead Intake Coordinator/Service Coordinator

MO Department Of Mental Health-KCRO
03.2009 - 10.2017

Bachelor of Arts - Psychology

Pittsburg State University

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Shanna Laub