Shanna Long
Dickinson,ND
Summary
It is my passion to provide genuine kindness and connection. I truly love making a difference in the lives of others, whether it's helping with large parts of their daily lives, or talking to them briefly while scheduling an appointment. Compassion, empathy and human interaction have always come naturally to me. I thoroughly enjoy doing my absolute best. I thrive working independently, as well as part of a team! I have a positive attitude and I make the best out of any situation. I have always worked multiple jobs at once. I'm looking to settle into employment that offers longevity.
Overview
16
16
years of professional experience
6037
6037
years of post-secondary education
1
1
Certification
Work History
CNA / Caregiver
Cornerstone Caregiving
Dickinson, ND
03.2026 - Current
- Supported clients in daily living activities and mobility to enhance independence.
- Monitored client health, promptly reporting changes to nursing staff to ensure timely care.
- Assisted with ADLs to promote client comfort and well-being.
CNA
Richardton Health Center
Richardton, North Dakota
10.2025 - 03.2026
- Supported patients in daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored vital signs and communicated changes to medical staff to ensure timely care.
- Ensured cleanliness and safety in patient living areas to promote a healthy environment.
CNA - Certified Nursing Assistant
St. Luke's Home
Dickinson, ND
12.2023 - 10.2025
- Assisted residents with ADLs, documented ADLs, food and water intake, provided catheter care, supported wound care, and facilitated ambulation and therapy.
- Provided assistance to residents with meals, toileting, and personal hygiene in a supportive environment.
- Delivered compassionate support to residents and families to enhance their experience and well-being.
- Working as part of a team with fellow nursing staff!
CNA/Home Health Aide
Home Health Care (Private Home)
Dickinson, ND
11.2021 - 12.2023
- Assisted resident with all ADLs, including bathing, hygiene, transfers, ambulation, medication administration, and meals, to promote comfort and well-being.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided personal care assistance to clients in private home settings.
- Monitored and recorded vital signs for clients' health management.
- Executed routine house cleaning tasks to maintain a safe and organized living environment for residents.
Emergency Room Patient Access Representative II
Conifer Health Solutions @ CHI St Alexius Dickinson
Dickinson, ND
12.2021 - 08.2023
- Assisted patients in gaining access to medical treatment, processed information required for admittance, dismissal, and insurance billing.
- Greeted patients and caregivers, recorded pertinent information into computer database, verified insurance information, and obtained pre-approval for treatment.
- Delivered exceptional customer service by actively engaging with clients and addressing their needs.
- Relayed information between patients and staff members, providing timely updates to ensure clear communication.
- Ability to be welcoming, listen well, show compassion and care.
- Possess the ability to remain calm, communicate well, and maintain confidentiality.
- General administrative assistant duties, answer phones & manage switchboard.
- Fax, make copies, maintain organization regarding registration paperwork and supporting documents.
Supervisor / Direct Support Professional
Support Systems Inc.
Dickinson, ND
10.2015 - 12.2021
- Administered medications and assisted consumers with household tasks to enhance independence and elevate quality of life.
- Supervised daily operations, ensuring team adherence to company policies.
- Managed workflow assignments to optimize team productivity and efficiency.
- Trained new staff on operational procedures and safety protocols.
UV Specialist / Salon Attendant
Aloha Tan
Dickinson, ND
05.2016 - 05.2019
- Provided exceptional customer service to enhance client satisfaction at Aloha Tan.
- Assisted in training new staff on tanning procedures and safety protocols.
- Managed inventory levels and organized product displays for optimal visibility.
- Scheduled appointments, handled receptionist duties, and maintained cleanliness of the salon environment.
CNA
Richardton Health Center
Richardton, ND
05.2016 - 03.2019
- Assisted residents with all ADLs, documented food & water intake, provided catheter care, supported wound care, and facilitated ambulation & therapy.
- Collaborated with nursing staff to provide cohesive care for residents.
- Delivered compassionate customer service to residents and families, ensuring comfort and addressing needs.
- Facilitated resident meal service and personal hygiene routines in a supportive environment.
CNA/Caregiver
Agemark Senior Living
Dickinson, ND
04.2017 - 05.2018
- Delivered memory care to residents, fostering a supportive environment while assisting with activities of daily living.
UV Specialist/Salon Attendant
Exotic Tan
Dickinson, ND
05.2011 - 12.2015
- Assisted customers in selecting tanning products and services.
- Assisted clients with tanning needs and educated customers on services and products.
- Educated clients on safe tanning practices and skincare routines.
- Maintained cleanliness and organization of tanning equipment and facilities.
CNA
St. Benedict's Health Center
Dickinson, ND
10.2010 - 08.2015
- Assisted residents with ADLs, documented food and water intake, provided catheter care, supported wound care, and facilitated ambulation and therapy.
- Assisted residents with daily meals, toileting, and personal hygiene in a supportive environment.
- Collaborated with nursing staff to ensure seamless care and support for residents.
- Delivered compassionate customer service to residents and families, addressing needs and concerns effectively.
Education
Sophomore in Practical Nursing -
Dickinson State University
Dickinson, NDSophomore in Clinical Psychology -
Dickinson State University
Dickinson, NDHigh school diploma -
Trinity High School
Dickinson, NDSkills
- Catheter Care
- Medication Administration
- Insurance Verification
- Medical Office Experience
- EMR Systems
- Hospital Experience
- Vital Signs
- Medical Billing
- Medical Records
- Epic
- Meal Preparation
- Caregiving
- Senior Care
- Medical Scheduling
- Nursing
- Clerical Experience
- Patient Care
- Triage
- Management
- Time & attendance systems
- Employee Orientation
- Case management
- Computer Operation
- Special needs
- Developmental disabilities experience
- Childcare
- Meditech
- Microsoft Office
- Transportation planning
- Schedule management
- Supervising experience
- Employee evaluation
- Switchboard
- Memory care
- Long term care (10 years)
- Direct support
- Leadership
- Care plans
- Home health
- ADLs
- Health coaching
- Organizational skills
- Presentation skills
- Employee relations
- Onboarding
- ER
- Inventory management
- Medical documentation
- Retail sales
- Quality Assurance
- HIPAA
- Home Care
Certification
- CNA, 11/01/23, 11/01/25, North Dakota Department of Health & Human Services, 43124
- CMA I Certification, ND
- CPR Certification
- AED Certification
Assessments
- Work motivation, Proficient, 04/01/23
- Sales skills, Proficient, 04/01/23
- Outside sales, Proficient, 04/01/23
Personal Information
- Willing To Relocate: Dickinson, ND
- Authorized To Work: US for any employer
Timeline
CNA / Caregiver
Cornerstone Caregiving
03.2026 - Current
CNA
Richardton Health Center
10.2025 - 03.2026
CNA - Certified Nursing Assistant
St. Luke's Home
12.2023 - 10.2025
Emergency Room Patient Access Representative II
Conifer Health Solutions @ CHI St Alexius Dickinson
12.2021 - 08.2023
CNA/Home Health Aide
Home Health Care (Private Home)
11.2021 - 12.2023
CNA/Caregiver
Agemark Senior Living
04.2017 - 05.2018
CNA
Richardton Health Center
05.2016 - 03.2019
UV Specialist / Salon Attendant
Aloha Tan
05.2016 - 05.2019
Supervisor / Direct Support Professional
Support Systems Inc.
10.2015 - 12.2021
UV Specialist/Salon Attendant
Exotic Tan
05.2011 - 12.2015
CNA
St. Benedict's Health Center
10.2010 - 08.2015
Sophomore in Practical Nursing -
Dickinson State University
Sophomore in Clinical Psychology -
Dickinson State University
High school diploma -
Trinity High School