Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Ormsby

Lagrange,GA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Fried Tomato Buffet. Proven ability to enhance guest experiences through effective communication and order accuracy. Adept at training staff and managing high-volume dining environments, ensuring satisfaction and repeat business.

Overview

20
20
years of professional experience

Work History

Server and Cashier

Fried Tomato Buffet
04.2017 - 06.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in training new staff on menu items and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Monitored inventory levels and communicated needs to management for restocking supplies.
  • Mentored junior servers, fostering a collaborative team environment and enhancing service quality.

Cook

Taste of Lemon
04.2015 - 04.2017
  • Prepared and cooked diverse menu items following standardized recipes.
  • Managed food inventory, ensuring freshness and minimizing waste through effective stock rotation.
  • Trained and mentored junior kitchen staff in culinary techniques and food safety protocols.
  • Collaborated with front-of-house staff to ensure timely delivery of high-quality dishes.

Server

Fried Tomato Buffet
02.2005 - 02.2014
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining area, ensuring customer satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Trained new servers on menu offerings and service standards to enhance team performance.

Education

Callaway High School
Hogansville, GA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Food running
  • High volume dining
  • Order accuracy
  • Supply restocking
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Food and beverage pairings

Timeline

Server and Cashier

Fried Tomato Buffet
04.2017 - 06.2025

Cook

Taste of Lemon
04.2015 - 04.2017

Server

Fried Tomato Buffet
02.2005 - 02.2014

Callaway High School

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Shanna Ormsby