Shanna Palacios
Ottawa,KS
Summary
Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Group Leader
American Eagle Outfitters, Inc
Ottawz, KS
03.2024 - Current
- Conducted regular performance reviews with team members, providing constructive criticism when necessary.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Collaborated with cross-functional teams to develop strategies for achieving business objectives.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Coordinated with other departments to ensure seamless integration of project components.
- Set challenging yet achievable goals for the team to drive performance and achieve results.
- Established clear communication channels within the team and with external partners.
- Provided assistance with conflict resolution among team members.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Operations Clerk
American Eagle Outfitters, Inc
Ottawa, KS
05.2020 - Current
- Updated and input route information into computer system on daily basis.
- Assisted with answering phones, filing paperwork, entering data to support operations department.
- Reported safety or customer service related issues to supervisor or manager.
- Collected daily on-site container information and updated inventory log.
- Inventoried and ordered materials, supplies and services.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Monitored and directed work of lower-level clerks.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
Merchandise Processor
American Eagle Outfitters, Inc
Ottawa, KS
09.2019 - Current
- Opened and inspected boxes to evaluate product accuracy and quality.
- Organized, tagged and moved merchandise for use on sales floor.
- Added warehouse identification tags to incoming merchandise and stored on correct shelves.
- Input tracking information into WMS using handheld devices.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Assisted with customer requests and answered questions to improve satisfaction.
Jewelry Department Manager
Walmart Inc
Topeka, KS
03.2018 - Current
- Measured customers to accurately size pieces for customer body dimensions
- Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
Collections Specialist
Berlin Wheeler Inc
Topeka, KS
02.2014 - 08.2018
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Conveyed current account information and obtained payments by using pre-scripted statements
- Recorded and updated customer personal accounts with accurate contact information
- Mentored new members on scripts, strategies and company information to maximize performance
- Managed manual and automatically dialed outbound calls in call center environment
- Located and monitored overdue accounts using billing system to begin collections process
- Processed payments over phone and set up recurring drafts
- Received payment and ensured proper posting to appropriate customers accounts
CNA
Rosevilla Nursing Facility
Topeka, KS
07.2017 - 02.2018
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Cleaned and sterilized [Type] and [Type] equipment to reduce risk of patient infection and contamination
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Cashier
Wendys
Topeka, KS
04.2011 - 02.2015
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers
Education
High School Diploma -
Seaman High School
Topeka, KS05.2013
Skills
- Training and mentoring
- Team leadership
- Supervision and training
- Goal setting
- Employee development
- Staff development
Timeline
Group Leader
American Eagle Outfitters, Inc
03.2024 - Current
Operations Clerk
American Eagle Outfitters, Inc
05.2020 - Current
Merchandise Processor
American Eagle Outfitters, Inc
09.2019 - Current
Jewelry Department Manager
Walmart Inc
03.2018 - Current
CNA
Rosevilla Nursing Facility
07.2017 - 02.2018
Collections Specialist
Berlin Wheeler Inc
02.2014 - 08.2018
Cashier
Wendys
04.2011 - 02.2015
High School Diploma -
Seaman High School