Shanna Riley
La Junta,United States
Summary
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability; ambitious with excellent research, time management and problem solving skills.
Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.
Experienced with developing tailored treatment plans and therapeutic strategies. Utilizes evidence-based practices to support client well-being and growth. Track record of applying active listening and empathy to foster trust and effective communication.
Professional mental health practitioner with expertise in delivering therapeutic interventions and fostering emotional well-being. Skilled in individual and group therapy, crisis intervention, and mental health assessment. Strong focus on collaboration and achieving positive outcomes, adaptable to changing client needs. Known for empathy, patience, and excellent communication skills.
Overview
28
28
years of professional experience
Work History
Therapist/CEO
RET Services, LLC
La Junta, CO And Lamar, CO
04.2023 - Current
- Conducted individual and group therapy sessions to facilitate client mental health improvement.
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Implemented evidence-based therapeutic techniques to enhance client coping strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive client care and support.
- Led workshops on mental health awareness, promoting community engagement and education initiatives.
- Evaluated program effectiveness through feedback collection and outcome analysis, driving continuous improvement efforts.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Documented patient information, treatment plans, and patient responses.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
Therapist
4 Level Counseling
La Junta, CO
01.2018 - 04.2023
- Provided therapeutic support to diverse populations, ensuring tailored approaches for individual needs.
- Developed and implemented treatment plans based on client assessments and progress evaluations.
- Facilitated group therapy sessions, promoting communication and coping strategies among participants.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for clients.
- Analyzed treatment outcomes to refine therapeutic approaches and improve service delivery efficiency.
- Led initiatives to integrate evidence-based practices into therapy sessions, enhancing overall treatment effectiveness.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Health Navigator
Southeast Health Group
La Junta, CO
07.2013 - 01.2018
- Coordinated care plans to enhance patient access to healthcare resources.
- Facilitated communication between patients and healthcare providers to ensure effective service delivery.
- Guided patients through the healthcare system, addressing barriers to care and improving navigation efficiency.
- Developed educational materials to empower patients in understanding their health conditions and treatment options.
- Collaborated with multidisciplinary teams to optimize patient outcomes and streamline care processes.
- Analyzed feedback from patients to identify areas for service improvement and implement necessary changes.
- Led community outreach initiatives to raise awareness of available health services and promote wellness programs.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
- Provided ongoing support for patients struggling with chronic conditions, promoting adherence to recommended treatments and self-monitoring activities.
- Coordinated transportation solutions for patients facing barriers to accessing healthcare services, reducing missed appointments and delays in care delivery.
- Served as a liaison between healthcare providers and community-based organizations, creating a seamless continuum of care for patients.
Ark Valley Chiropractic
Office Manager
La Junta, CO
05.2012 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Wheeler Library
Otero College
La Junta, CO
08.2009 - 05.2012
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Elizabeth Arden Counter Manager
Dillards
Bartlesville, Oklahoma
01.2007 - 05.2009
- Responsible for implementing all business-building and relationship-building expectations with customers; communicated regularly with territory, regional and strategic managers for daily support; consistently met and exceeded department expectations for productivity; recognized as top sales employee numerous times; managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently; maintained cleanliness and presentation of stock bays and over-stock room; assisted customers with cosmetic selection, inquiries, and with store and product complaints.
Administrative Assistant, Accounting, Fuel Billing
Phillips Petroleum/ConocoPhillips
Bartlesville, Oklahoma
06.1998 - 11.2006
- Maintained confidential information, such as pay rates, bonus targets and pay grades; prepared financial pages for presentation to senior management; directed multiple client accounting system conversions into web-enabled Oracle financial platform; performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software; assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development; developed new customer relations through telephone contact and sales activity; consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Education
Bachelor of Arts - Social Welfare
Adams State University
Alamosa, Colorado, United States05-2015
Spanish
Universidad de Salamanca
Salamanca, Castille de Leon, Spain01-2012
Associate of Arts -
Otero Junior College
La Junta05-2012
Master of Arts - Clinical Mental Health
Adams State University
Alamosa, CO05-2018
Skills
- Meet deadline
- Administrative support
- Critical thinking
- Meets/exceeds goals
- Self-starter
- Attention to detail
- Quality assurance
- Multi-line phone usage
- Adaptability
- Strong organizational skills
- Fast learner
- Courteous demeanor
- Energetic work attitude
- Microsoft Office skills
- Administrative operations
- Filing and data archiving
- Medical terminology
- Cash management
- Inventory control
- Top sales performer
- Telephone inquiries
- Customer service
- Excellent communication skills
- MS Windows proficient
- Multicultural competence
- CBT techniques
- One-on-one sessions
- Crisis intervention
- Building rapport
- Treatment Planning
- Behavior modification
- Progress assessment
- One-on-one support
- Documentation requirements
- Motivational interviewing
- Client confidentiality
- Community education
- Progress assessments
- Group therapy facilitation
- Empathy development
- Therapeutic plans
- Client relations
- Psychoeducational
- Intervention planning
- Patient documentation
- Self-care promotion
- Patient monitoring
- Group facilitation
- Psychodynamic therapy
Accomplishments
- Customer Assistance e Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Product Promotion e Up-sold products and motivated customers to upgrade current products.
- Monetary Transactions e Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
Timeline
Therapist/CEO
RET Services, LLC
04.2023 - Current
Therapist
4 Level Counseling
01.2018 - 04.2023
Health Navigator
Southeast Health Group
07.2013 - 01.2018
Ark Valley Chiropractic
Office Manager
05.2012 - 07.2013
Wheeler Library
Otero College
08.2009 - 05.2012
Elizabeth Arden Counter Manager
Dillards
01.2007 - 05.2009
Administrative Assistant, Accounting, Fuel Billing
Phillips Petroleum/ConocoPhillips
06.1998 - 11.2006
Spanish
Universidad de Salamanca
Bachelor of Arts - Social Welfare
Adams State University
Associate of Arts -
Otero Junior College
Master of Arts - Clinical Mental Health
Adams State University