Shanna Roberts
North Logan,Utah
Summary
Dedicated Ophthalmic Technician with Cache Valley Eye Associates, skilled in medical history documentation and patient education. Enhanced clinic operations through effective appointment management and relationship building, ensuring optimal patient care and understanding. Proven ability to multitask and solve problems in high-pressure environments, contributing to improved patient outcomes and satisfaction.
Overview
13
13
years of professional experience
Work History
Opthalmic Technician
Cache Valley Eye Associates
Logan, UT
04.2012 - Current
- Performed thorough medical history assessments as part of the pre-examination process for patients.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Worked well with patients, staff, and manufacturer representatives in high stress situations to carry out successful office- and patient-related work each day.
Education
Bachelor of Science - Healthcare Administration
Stevens-Henager College
Logan, UT05-2005
Skills
- Decision-making
- Relationship building
- Appointment management
- Patient education
- Active listening
- Problem-solving
- Attention to detail
- Multitasking
- Reliable
Timeline
Opthalmic Technician
Cache Valley Eye Associates
04.2012 - Current
Bachelor of Science - Healthcare Administration
Stevens-Henager College