Shanna Salter
Bedford,TX
Summary
Adaptable professional with 9+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the customer service role at your company.
Overview
15
15
years of professional experience
Work History
Associate Banker - ME
Chase Bank JP Morgan
Colleyville, TX
09.2021 - Current
- Ensured compliance with banking regulations and procedures in daily operations.
- Assist customers with their banking needs
- Help clients with traditional and complex account maintenance using regulatory requirements the SCC
- Client banking transactions using policy and procedures on the following: account closings, wire transfers ( domestic and international), deposits, withdrawals, and debit card maintenance
- Building relationships with clients: engagement in the lobby, appreciation throughout visits
- Recognize and recommend clients to our One Chase Team that need higher financial transactions
- Participated in team meetings to discuss performance metrics and strategies for improvement.
Leasing Consultant
S2 Residential
, Texas
06.2019 - 06.2020
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Maintained accurate records of correspondence with and from tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Conducted background checks on applicants.
- Be able to explain lease agreements and documents that are signed by future tenants
Reservations and Customer Service Rep.
Valeta
Irving , TX
03.2017 - 06.2019
- Create reservations for current customers and new clients
- monitor reservation schedules and notify dispatch and customers if: gate changes, flight delays, cancellations
- collect payment and file all paperwork for each reservation
Service Cashier
BMW of Dallas
Dallas, TX
02.2009 - 12.2011
- Handled repair orders, payments, and balanced drawer throughout shift
- demonstrated great customer service on phone and person to person and directed phone calls to customers' needs
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Consumer Banking
- Active listening
- communicate effectively
- Computer Knowledge and efficient in office systems
- Ability to perform in a fast paced environment and handle multiple task
References
References available upon request.
Timeline
Associate Banker - ME
Chase Bank JP Morgan
09.2021 - Current
Leasing Consultant
S2 Residential
06.2019 - 06.2020
Reservations and Customer Service Rep.
Valeta
03.2017 - 06.2019
Service Cashier
BMW of Dallas
02.2009 - 12.2011
Associate of Arts -
Tarrant County College District
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