Shanna Schaeffer
Summary
Experienced Retail Key Holder with a proven record in customer relations, inventory control, cash handling, and daily store operations. Trusted to open and close the store, manage deposits, and deliver accurate, customer-focused service through strong product knowledge.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Budtender/Key Holder
Health Express, LLC
Lubbock
11.2020 - Current
- Conduct client consultations and provide product recommendations based on customer needs
- Open and close the store, ensuring security, compliance, and operational readiness
- Prepare bank deposits and complete bank runs with accuracy and accountability
- Maintain accurate inventory through receiving, tracking, and documentation of products
- Create and maintain organized, categorized inventory sheets to streamline audits and inventory counts
- Support merchandising by stocking, cleaning, and optimizing product displays
- Stay up to date with evolving cannabis laws, policies, and product knowledge through self-directed learning
- Assist with basic POS and in-store technology troubleshooting
Special Needs Bus Aide
Durham School Services
Wolfforth
10.2012 - 11.2020
- Ensured the safety and security of special needs students during daily transportation
- Provided individualized assistance to students, demonstrating patience, awareness, and strong communication skills
- Maintained a calm, safe, and positive environment while following strict safety procedures
- Assisted the driver with vehicle checks and basic bus maintenance to support safe operation
- Responded effectively to unexpected situations while maintaining student safety and compliance
Education
Coursework Toward Degree in Human Development & Family Studies - Chemistry
Texas Tech University
Lubbock, TX 06.2006 - 12.2009
Skills
- Compliance & Regulations
- Customer Consultations & Sales
- Inventory Control & Management
- Cash Handling & Deposits
- Store Opening & Closing
- POS Systems
- Microsoft Word & Excel
- LAN/WAN Administrator experience
References
- Laurie Truelove, Financial Planner, Thrivent Financial, Lubbock, Texas (806)401-1831
- Anne Williams, Retired K-12 Teacher/Philanthropist, Dallas ISD, (806)239-1805
- District Attorney, Castro County Courthouse, Dimmitt, Texas, (806)240-1945
Timeline
Budtender/Key Holder
Health Express, LLC
11.2020 - Current
Special Needs Bus Aide
Durham School Services
10.2012 - 11.2020
Coursework Toward Degree in Human Development & Family Studies - Chemistry
Texas Tech University
06.2006 - 12.2009