SHANNA TEITLOFF
Greenville,NY
Summary
Hardworking transportation driver with over 10 years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Efficient transportation driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs. Customer-oriented Driver offers over 10 years of experience in any environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards. Responsible Driver with 10 years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process. delivery/transportation experienced using GPS to determine efficient routes. Hardworking individual with more than 10 years of safe driving. Long-haul and regional driving background. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Transportation Driver
RMTD
Harrisburg, IL
07.2023 - 03.2024
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Adhered to all applicable road regulations while driving long distances.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Monitored fuel consumption levels and ensured efficient use of resources during trips.
- Reported any incidents or accidents involving company vehicles to management immediately.
- Followed established safety procedures when handling hazardous materials.
- Organized paperwork related to deliveries including invoices, manifests, and other documents.
- Resolved conflicts between customers and drivers professionally and efficiently.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Transported riders to designated stops according to pre-determined schedules.
- Picked up clients from specific locations to transport and drop off at destinations.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Followed regular schedule of pickups for individual customers and groups.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained safe driving habits to protect property and general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes.
Individual Aide
POPE COUNTY HIGH SCHOOL
Golconda, IL
08.2022 - 07.2023
- Maintained communication with family members regarding the care of the individual.
- Reported changes in client's behavior or condition to supervisor or health care professional promptly.
- Encouraged physical activity through walking programs or other activities.
- Supported personal hygiene needs such as toileting assistance and changing incontinence products.
- Monitored nutrition levels by preparing meals based on dietary requirements.
- Tracked and reported clients' progress based on observations and conversations.
- Recognized emergency situations and implemented appropriate procedures.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Assistant Store Manager
Dollar General Store
Golconda, IL
07.2021 - 07.2022
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
School Bus Driver
McCracken County Public Schools
Paducah, KY
10.2014 - 07.2021
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Inspected student's passes prior to boarding the bus.
- Provided helpful directions and assistance to students during their ride.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
- Complied with district policies and procedures concerning student discipline.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Learned and followed school transportation procedures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Performed routine bus maintenance and cleaning for ideal condition.
- Operated motorized ramps and lifts to assist special needs students.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Reported bus malfunctions or repairs needed.
- Reported inappropriate and disruptive student behaviors to school administration.
Education
High School Diploma -
Livingston Central High School
Smithland, KY05-1997
Skills
- Transportation Regulations
- Defensive Driving
- Route Planning
- GPS Navigation
- Vehicle Inspection
- Punctuality
- Safe Driving Practices
- Emergency Procedures
- Loading and Unloading
- Passenger Assistance
- Heavy Lifting
- Daily Logging
- DOT Compliance
- Problem-Solving
- Strategic Planning
- Vehicle Inspections
- Route Management
Timeline
Transportation Driver
RMTD
07.2023 - 03.2024
Individual Aide
POPE COUNTY HIGH SCHOOL
08.2022 - 07.2023
Assistant Store Manager
Dollar General Store
07.2021 - 07.2022
School Bus Driver
McCracken County Public Schools
10.2014 - 07.2021
High School Diploma -
Livingston Central High School
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