Shanna Tenisch
Lynnwood,WA
Summary
Proven track record of being a devoted reliable employee, highlighted by driving top sales of $74,000/mo. at Hugo Boss Fashions and fostering significant patient satisfaction in various dental offices because I listen and follow through on customer care. I have no history of causing a driving accident in both my personal life and while at work. I demonstrate dependable, effective communication, ensuring safety and high-quality care. Mastering operational efficiency has helped my success in multitasking as it significantly enhances customer and team experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
School Bus Driver
Edmonds School District
Edmonds, WA
09.2021 - 06.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Received recognition and compliments on my student management skills, having the ability to get the most difficult students to cooperate respectfully on the bus so that all passengers were comfortable.
Lead Dental Assistant
Various Dental Offices
Edmonds, WA
01.2005 - 05.2020
- Helped receptionist answer calls and schedule patients.
- Managed and organized inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Experience in multiple entire back office reorganization receiving accolades for my organization skills.
- Explained treatment procedures and instructed patients on home care guidelines, and emergency contact information.
- Assisted dentist(s) by performing gentle four-handed dentistry and other chair-side duties, paying close attention to TLC.
- I can successfully place a size 9 cord in sulcus without causing tissue damage.
- Assisted dentists in every general practice procedure, including some Expanded Duty Dental Assisting skills such as matrix/prime/bond/cure, build up placement, shaping anterior composite fillings, adjusting permanent crowns.
- Knowledge and 1 year experience in specialized implants/prosthodontics.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively writing notes and managing exam room turnover, cleaning as the procedure happens, not a second wasted, minimizing downtime.
- Ensured strict adherence to infection control protocols, including traps change-maintaining a safe and sanitary work environment for both staff and patients.
- Conducted routine maintenance on dental equipment, prolonging the life span of tools and instruments.
Top Sales Associate, Selling $74,000/mo.
HUGO BOSS Fashions
Marysville, WA
01.2004 - 01.2005
- Maximized repeat business from satisfied customers by following up after purchases with thank-you notes or personalized recommendations for additional products.
- Utilized Clientele book to provide information on new product lines upon Client request.
- Processed transactions accurately
- Utilized strong multitasking abilities to manage multiple clients simultaneously while maintaining focus on delivering exceptional service experiences for each interaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Waitress/Cashier M-F. Farmer’s Market Vendor S&S.
Beemer’s Pizza/Dimmicks Nuts & Lemonade
Benton City, WA
01.2003 - 01.2004
- Demonstrated strong multitasking skills by managing taking orders, serving, working the cash register, counting the til and busing tables while attending to customer satisfaction.
- Easily provide a welcome, friendly and clean environment.
- Served cold and hot food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Dental Assisting - Dental Assistanting
Tri-Tech Skills Center
Kennewick, WA06.2005
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Conscientious
- Safe Driving Practices
- Friendly and inviting
Certification
CPR
CDL Class B, Passenger Endorsement
Air Brake Certified
Dental Assistant Registration
References for Shanna Tenisch
Rocel Dimmick
Owner of Beemer’s Pizza and Dimmick Delights
Benton City
509-713-5865
Scott Henricksen
Owner of Dr. Henricksen DDS
Shoreline
206-542-7600
Dr. Thongin
Owner of 8 To 8 Dental
Millcreek
425-742-8828
Susan Hensforth
Manager at Edmonds School District Transportation office
Edmonds
425-431-1423
Timeline
School Bus Driver
Edmonds School District
09.2021 - 06.2024
Lead Dental Assistant
Various Dental Offices
01.2005 - 05.2020
Top Sales Associate, Selling $74,000/mo.
HUGO BOSS Fashions
01.2004 - 01.2005
Waitress/Cashier M-F. Farmer’s Market Vendor S&S.
Beemer’s Pizza/Dimmicks Nuts & Lemonade
01.2003 - 01.2004
Dental Assisting - Dental Assistanting
Tri-Tech Skills Center