Shanna Vanduser
Grand Blanc
Summary
Social worker specializing in client advocacy, crisis intervention, and resource coordination. Demonstrated success in developing effective solutions and maintaining thorough documentation to address client needs.
Overview
13
13
years of professional experience
Work History
Social Worker
Majestic of FLushing
Flushing
03.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare professionals to ensure coordinated care and address client needs.
- Documented client progress and maintained accurate case records.
- Collaborated with community resources to enhance client support services.
- Provided emotional support to individuals, families, and groups facing difficult life situations.
- Advocated for clients during meetings with government officials and service providers to secure necessary support and resources.
- Developed workable solutions for recurring problems for individuals and families.
- Helped clients complete paperwork to apply for assistance programs.
- Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
- Researched and located relevant resources and services for clients, enhancing access to housing, nutrition, and medical assistance.
- Attended court hearings with clients to provide moral support and guidance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Director of Housekeeping
Yona Solutions
Westland
02.2023 - 01.2025
- Oversaw daily housekeeping operations, ensuring high cleanliness standards were consistently met.
- Supervised housekeeping staff to ensure efficient workflow and task completion.
- Implemented inventory management systems for cleaning supplies and equipment.
- Conducted regular inspections to uphold quality assurance standards in facilities.
- Coordinated scheduling and assignments to optimize staff productivity and coverage.
- Liaised with other departments to resolve housekeeping-related concerns efficiently.
- Maintained compliance with health and safety regulations in all housekeeping practices.
- Resolved customer complaints promptly in a professional manner.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Monitored daily performance of staff, providing feedback and coaching.
- Contributed to strategic planning meetings, collaborating with executive team to define long-term departmental goals.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Verified each completed room against standard plans to maintain consistency.
- Reviewed employee performance and devised an improvement plan to achieve goals.
CENA
Wellbridge Of Brighton
Brighton
01.2013 - 02.2023
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with team members to achieve project objectives and meet deadlines effectively.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
- Worked with cross-functional teams to achieve goals.
- Engaged customers in conversation using strong interpersonal and communication skills.
Education
Manicurist License - Manicurist
Sharps Academy
Grand Blanc, MI03-2005
Some College (No Degree) - Liberal Studies
Oakland Community College Union LK,MI
Union, MISkills
- Assessment techniques
- Psychosocial assessment
- Psycho-social assessment
- Crisis intervention
- Intervention planning
- Case management
- Discharge planning
- Resource coordination
- Client advocacy
- Client communication
- Documentation standards
- Behavioral management
- Grief counseling
- Elder care
- Compliance knowledge
- Problem solving
Timeline
Social Worker
Majestic of FLushing
03.2025 - Current
Director of Housekeeping
Yona Solutions
02.2023 - 01.2025
CENA
Wellbridge Of Brighton
01.2013 - 02.2023
Manicurist License - Manicurist
Sharps Academy
Some College (No Degree) - Liberal Studies
Oakland Community College Union LK,MI