Shanna Ward
Odessa
Summary
Accomplished Law Enforcement Officer from the Texas Department of Public Safety, adept in investigative skills and community engagement. Excelled in fostering inter-agency collaborations and promoting safety awareness among youths, significantly enhancing community relations. Demonstrates exceptional problem-solving abilities and a commitment to legal compliance, ensuring effective emergency response and conflict de-escalation.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Law Enforcement Officer
Texas Department of Public Safety
10.2000 - 04.2022
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness at schools and community organizations.
Education
Bachelor of Arts - English
University of Texas Permian Basin
Odessa, TXSkills
- Investigative skills
- Firearms proficiency
- Patrol procedures
- Self-defense training
- Report writing
- Emergency vehicle operation
- Surveillance
- Community engagement
- Conflict de-escalation
- Emergency response
- Traffic laws
- Criminal law
- De-escalation techniques
- Data-driven approaches
- Relationship building and management
- Planning and coordination
- Interrogation techniques
- Prosecution support
- Legal compliance
- Criminal investigations
- Undercover operations
- Integrity and honesty
- Human relations
- Courtroom testimony
- Community relations
- Cultural awareness
- Case management
- Evidence collection protocols
- Schedule setting
- Background investigations
- Secret government clearance
- Inter-agency coordination
- Exceptional problem solver
- Intelligence reports
- Drug laws enforcement
- Defensive driving training
- Critical thinking
- Public relations
- Investigative reports
Certification
- Emergency Vehicle Operations Course (EVOC) Certification
- Defensive Tactics Certification
- Automated External Defibrillator (AED) Use Certification - American Red Cross.
- Master Law Enforcement Officer Certification
- Firearms Proficiency Certificate
- Tactical Communication Skills Training Certificate
- Advanced Interview and Interrogation
Timeline
Law Enforcement Officer
Texas Department of Public Safety
10.2000 - 04.2022
Bachelor of Arts - English
University of Texas Permian Basin
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